Associate Chief Of Staff in England

Relay is fundamentally reshaping how goods move in an online era. Backed by Europe's largest-ever logistics Series A ($35M), Relay is scaling faster than most venture-backed startups. We're assembling the most talent-dense team the logistics industry has ever seen. Relay's mission is to free commerce from friction. Today, high delivery costs act as a hidden tax on e-commerce, quietly shaping what can be sold online and limiting who can participate. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.

THE TEAM

• ~90 people, more than half in engineering, product and data
• 45+ advanced degrees across computer science, mathematics and operations research
• Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
• An intellectually vibrant culture of first-principles thinking, tight feedback loops and relentless experimentation

The Opportunity

As an Associate Chief of Staff at Relay, you will:

• Own and continuously improve the CEO's operating rhythm, from leadership meetings to all-hands and company communications, ensuring focus stays on the highest-impact priorities.
• Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions, company-wide alignment, and compelling external storytelling.
• Serve as a first line of response on emerging opportunities or challenges requiring CEO attention, shaping recommendations before escalation.
• Deliver structured analysis and research that directly inform CEO and leadership decisions.
• Drive alignment and accountability on company OKRs and key priorities, ensuring progress is visible, measured, and acted upon.
• Turn company-level strategies into clear roadmaps, milestones, and ownership, then drive follow-through to ensure results are delivered.
• Scope and coordinate high-priority cross-functional projects, acting as the connective tissue that keeps teams aligned and outcomes delivered.
• Contribute to org design and workforce planning, from role mapping to team reshaping, ensuring Relay scales with clarity and efficiency.
• Help design and scale people processes such as performance reviews, goal-setting, and feedback systems that support a high-performance, feedback-driven culture.
• Strengthen Relay's cultural and operational foundations, ensuring that as we scale, our values and ways of working scale with us.

This is a high-visibility role designed for an early-career operator who wants to accelerate into senior leadership, strategy, or Chief of Staff roles.

What We’re Looking For

• 2–4 years experience with a mix of consulting, start-ups; founder's office, operations, or strategy roles in high-growth environments.
• Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions.
• Strong Communicator: Excellent written and verbal communication skills; able to clearly synthesize and present ideas.
• Collaborative Operator: Skilled at working with diverse teams and building trust across functions.
• Growth Mindset: Comfortable in a fast-paced environment; eager to learn, adapt, and take initiative.

Fast and Focused Hiring Process

• Talent Acquisition Interview – 30 min
• Hiring Manager Interview – 45 min
• Case Study / Strategic Scenario – 60 min
• Values & Team Interviews – 2 x 30 min
• Decision and offer within 48 hours — our process mirrors our pace of work, typically completed in a week.

Who Thrives at Relay?

• Aim with Precision: You define problems clearly and measure your impact meticulously.
• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth.
• You move quickly, deliver results, and learn from every experience.
• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.

If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.