At a Glance
- Tasks: Support the CEO by improving operations and driving strategic projects.
- Company: Fast-growing logistics startup backed by major investors, reshaping e-commerce.
- Benefits: Competitive salary, dynamic work environment, and opportunities for rapid career growth.
- Other info: High-visibility role with a fast hiring process and a culture of continuous improvement.
- Why this job: Join a mission-driven team and make a real impact in the logistics industry.
- Qualifications: 2-4 years in consulting or startups; strong communication and problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. We envision a world where more goods move more freely between more people, making the online shopping experience seamless and accessible to everyone.
THE TEAM
- ~90 people, more than half in engineering, product and data
- 45+ advanced degrees across computer science, mathematics and operations research
- Thousands of data points captured, calculated, analysed and predicted for every single parcel we handle
- An intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation
The Opportunity
As an Associate Chief of Staff at Relay, you'll:
- Own and continuously improve the CEO’s operating rhythm, from leadership meetings to all-hands and company communications, ensuring focus stays on the highest-impact priorities.
- Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions, company-wide alignment, and compelling external storytelling.
- Serve as a first line of response on emerging opportunities or challenges requiring CEO attention, shaping recommendations before escalation.
- Deliver structured analysis and research that directly inform CEO and leadership decisions.
- Drive alignment and accountability on company OKRs and key priorities, ensuring progress is visible, measured, and acted upon.
- Turn company-level strategies into clear roadmaps, milestones, and ownership, then drive follow-through to ensure results are delivered.
- Scope and coordinate high-priority cross-functional projects, acting as the connective tissue that keeps teams aligned and outcomes delivered.
- Contribute to org design and workforce planning, from role mapping to team reshaping, ensuring Relay scales with clarity and efficiency.
- Help design and scale people processes such as performance reviews, goal-setting, and feedback systems that support a high-performance, feedback-driven culture.
- Strengthen Relay’s cultural and operational foundations, ensuring that as we scale, our values and ways of working scale with us.
This is a high-visibility role designed for an early-career operator who wants to accelerate into senior leadership, strategy, or Chief of Staff roles.
What We’re Looking For
- Experience: 2–4 years experience with a mix of consulting, and start-ups; founder’s office, operations, or strategy roles in high-growth environments.
- Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions.
- Strong Communicator: Excellent written and verbal communication skills; able to clearly synthesize and present ideas.
- Collaborative Operator: Skilled at working with diverse teams and building trust across functions.
- Growth Mindset: Comfortable in a fast-paced environment; eager to learn, adapt, and take initiative.
Fast and Focused Hiring Process
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 min
- Case Study / Strategic Scenario – 60 min
- Values & Team Interviews – 2 x 30 min
- Decision and offer within 48 hours — our process mirrors our pace of work, typically completed in a week.
Who Thrives at Relay?
- Aim with Precision: You define problems clearly and measure your impact meticulously.
- Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.
- 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.
- All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.
- People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.
- Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.
Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Chief of Staff Associate in City of London employer: Relay Technologies
Relay is an exceptional employer, offering a dynamic and intellectually vibrant work culture that prioritises first-principles thinking and relentless experimentation. With a commitment to employee growth, Relay provides opportunities for early-career operators to accelerate into senior leadership roles while fostering a collaborative environment where diverse teams thrive. Located in a fast-paced startup atmosphere, employees benefit from a clear focus on impactful priorities and a supportive framework that scales with the company's mission to revolutionise logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Chief of Staff Associate in City of London
✨Get Involved in Local Logistics Events
Keep an eye out for local logistics conferences and networking events. These are great places to meet professionals in the field, build connections, and hear about entry-level opportunities directly from hiring managers. Plus, they often have guest speakers who can give you inside info on what companies like Relay Technologies are looking for!
✨Join Online Communities and Forums
Dive into online logistics communities, like LinkedIn groups or industry-specific forums. We can learn a ton from discussions about trends, challenges, and latest technologies. Being an active member can put you on the radar of recruiters from companies like Relay Technologies who are looking for fresh talent!
✨Utilise Career Services at Uni
If you’re a recent grad or still in school, don’t overlook your university’s career services. They often have connections with local businesses and might know about entry-level roles at places like Relay Technologies before they hit the job boards. Plus, they can help you polish your interview skills!
✨Keep Your Application Sharp and Ready
When applying for entry-level positions, make sure your application is tailored for each role at Relay Technologies. Highlight any relevant coursework, internships, or part-time jobs that show off your logistics know-how. And remember, applying through our website gives you a better chance of landing that sweet entry-level gig!
We think you need these skills to ace Chief of Staff Associate in City of London
Some tips for your application 🫡
Highlight Relevant Coursework:When applying for an entry-level position in logistics and supply chain, make sure to mention any related coursework or projects from your studies. This could showcase your understanding of key concepts and give us a glimpse of how you've applied your knowledge practically.
Emphasise Attention to Detail:Logistics relies heavily on precision and attention to detail. In your CV or cover letter, share examples of times when your carefulness made a difference — think about any internships or group projects where these skills were essential. It’s a big plus for us at Relay Technologies!
Show Your Eagerness to Learn:As this is an entry-level position, we want to know you’re keen to develop your skills. In your cover letter, express your motivation to grow in the logistics field and mention any relevant online courses, certifications, or workshops you've completed. We love a proactive candidate!
Use Clear and Structured Documents:Make sure your CV and cover letter are clear and well-organised. Logistics involves a lot of process management, so demonstrating your ability to communicate information succinctly can set you apart. Align your documents to be as straightforward and to-the-point as possible to make a great impression on us at Relay Technologies.
How to prepare for a job interview at Relay Technologies
✨Know Your Supply Chain Basics
Brush up on fundamental concepts of logistics and supply chain management. We might get questions about inventory management, distribution channels, and transport methods, so be ready to explain these concepts in simple terms. This will show that you’ve got a solid foundation and are keen to learn more!
✨Familiarise with Relevant Software
Get comfortable with logistics management tools like SAP or Oracle Transportation Management. Even if the role is entry-level, showing that you have a basic understanding of these systems can set you apart from other candidates. We can look up tutorials or demos online to help us get a grip on these platforms!
✨Show Enthusiasm for Learning
As this is an entry-level role, companies like Relay Technologies are likely looking for potential and passion over extensive experience. Be ready to discuss why you’re excited about starting a career in logistics and how eager you are to learn on the job. Share any relevant coursework or projects from your studies that sparked your interest.
✨Prepare for Scenario Questions
Interviewers in logistics often ask about how we would handle specific challenges, like inventory shortages or delivery delays. Think about scenarios you’ve encountered (even in projects) and how you would solve them. We want to demonstrate our problem-solving skills and ability to manage stress during these discussions!
