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- Tasks: Drive CEO's priorities, craft clear communications, and manage high-impact projects.
- Company: Relay is revolutionising logistics with a vibrant, talent-rich team.
- Benefits: Fast-paced growth, visibility in leadership, and a culture of feedback.
- Other info: Join a diverse team committed to innovation and excellence.
- Why this job: Accelerate your career in a high-visibility role with real impact.
- Qualifications: 2-4 years in consulting or startups; strong communication and collaboration skills.
The predicted salary is between 50000 - 60000 £ per year.
Relay is fundamentally reshaping how goods move in an online era. Backed by Europe’s largest-ever logistics Series A ($35M), Relay is scaling faster than 99.98% of venture-backed startups. Our mission is to free commerce from friction, envisioning a world where more goods move freely, making the online shopping experience seamless and accessible to everyone.
THE TEAM: ~110 people, more than half in engineering, product and data; 45+ advanced degrees across computer science, mathematics and operations research; thousands of data points captured, calculated, analysed and predicted for every single parcel we handle; an intellectually vibrant culture of first‑principles thinking, tight feedback loops and relentless experimentation.
As an Associate Chief of Staff at Relay, you'll:
- Own and continuously improve the CEO’s operating rhythm, ensuring focus stays on the highest-impact priorities.
- Craft communication and materials that transform complexity into clarity, enabling effective leadership decisions and company-wide alignment.
- Serve as a first line of response on emerging opportunities or challenges requiring CEO attention.
- Deliver structured analysis and research that directly inform CEO and leadership decisions.
- Drive alignment and accountability on company OKRs and key priorities.
- Turn company-level strategies into clear roadmaps, milestones, and ownership.
- Scope and coordinate high-priority cross-functional projects.
- Contribute to org design and workforce planning.
- Help design and scale people processes that support a high-performance culture.
- Strengthen Relay’s cultural and operational foundations.
This is a high-visibility role designed for an early‑career operator who wants to accelerate into senior leadership, strategy, or Chief of Staff roles.
What We’re Looking For:
- 2–4 years experience with a mix of consulting and start-ups; founder’s office, operations, or strategy roles in high-growth environments.
- Strategic Executor: Ability to take ambiguous problems, break them down, and drive toward solutions.
- Strong Communicator: Excellent written and verbal communication skills.
- Collaborative Operator: Skilled at working with diverse teams and building trust across functions.
- Growth Mindset: Comfortable in a fast-paced environment; eager to learn, adapt, and take initiative.
Fast and Focused Hiring Process:
- Talent Acquisition Interview – 30 min
- Hiring Manager Interview – 45 min
- Case Study / Strategic Scenario – 60 min
- Values & Team Interviews – 2 x 30 min
- Decision and offer within 48 hours.
Who Thrives at Relay?
- Aim with Precision: Define problems clearly and measure your impact meticulously.
- Play to Win: Chase bold bets and tackle hard challenges.
- 1% Better Every Day: Believe that small, consistent improvements lead to exponential growth.
- All In, All the Time: Take ownership from start to finish.
- People-Powered Greatness: Invest in your teammates and build trust through high standards.
- Grow the Whole Pie: Seek out win‑win solutions for all stakeholders.
Relay is an equal‑opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Chief of Staff Associate employer: Relay Technologies
Contact Detail:
Relay Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief of Staff Associate
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Relay or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Relay's mission and values. Show us how your skills align with our goal of freeing commerce from friction. Tailor your examples to demonstrate your strategic execution and collaborative spirit.
✨Tip Number 3
Practice your communication skills! As a Chief of Staff Associate, you'll need to convey complex ideas clearly. Run through mock interviews with friends or mentors to refine your storytelling abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of the Relay team.
We think you need these skills to ace Chief of Staff Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Chief of Staff Associate role. Highlight your relevant experience in consulting, operations, or strategy, and show how you can contribute to Relay's mission of freeing commerce from friction.
Showcase Your Communication Skills: Since strong communication is key for this role, use clear and concise language in your application. Demonstrate your ability to transform complex ideas into simple messages, just like you would in the role itself.
Highlight Your Collaborative Spirit: Relay values teamwork, so be sure to mention any experiences where you've successfully worked with diverse teams. Share examples that illustrate how you build trust and foster collaboration across functions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and it helps us keep track of all the amazing talent interested in joining our team!
How to prepare for a job interview at Relay Technologies
✨Understand Relay's Mission
Before your interview, dive deep into Relay's mission to free commerce from friction. Familiarise yourself with their approach to logistics and how they aim to reshape the online shopping experience. This will help you align your answers with their core values and demonstrate your genuine interest in the company.
✨Showcase Your Strategic Execution Skills
Prepare examples from your past experiences where you've taken ambiguous problems and turned them into actionable solutions. Relay is looking for a strategic executor, so be ready to discuss how you break down complex challenges and drive towards results.
✨Communicate Clearly and Effectively
Since the role involves crafting communication materials, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you convey your ideas succinctly and effectively during the interview.
✨Emphasise Collaboration and Trust-Building
Relay values collaborative operators who can build trust across diverse teams. Prepare to share instances where you've successfully worked with different functions or teams, highlighting how you fostered collaboration and achieved shared goals.