At a Glance
- Tasks: Deliver exceptional customer service and build positive relationships with clients.
- Company: Join Relay Direct, a dynamic company representing leading UK brands.
- Benefits: Uncapped commission, full training, mentorship, and clear progression opportunities.
- Other info: Enjoy team events, competitions, and travel opportunities.
- Why this job: Kickstart your career in a supportive environment with real growth potential.
- Qualifications: Friendly, confident, and eager to learn; no experience required!
The predicted salary is between 30000 - 35000 £ per year.
Earnings: Uncapped Commission-Based Structure + Performance Incentives
Type: Full-time, Entry-Level (No Experience Required – Full Training Provided)
At Relay Direct, we believe exceptional customer experiences build exceptional brands. As a Customer Service Executive, you'll represent leading UK brands across B2B, B2C, residential, and event campaigns, helping customers while developing valuable communication and commercial skills.
If you're passionate about working with people and want a career with genuine progression, we'd love to hear from you.
Your Responsibilities
- Deliver outstanding face-to-face customer service while representing established UK brands
- Build positive customer relationships and provide product information
- Support customer engagement and brand awareness campaigns
- Resolve customer queries professionally and confidently
- Contribute to individual and team performance targets
Who We're Looking For
- Friendly, confident, and customer-focused
- Strong communication and interpersonal skills
- Positive attitude with a willingness to learn
- Thrives in a fast-paced, team-oriented environment
- Customer service, retail, hospitality, or sales experience is advantageous but not essential
What You'll Receive
- Performance-based, commission-driven earnings with uncapped earning potential
- Full training and one-to-one mentorship
- Clear progression opportunities based on performance
- Incentives, competitions, team events, and travel opportunities
- Supportive team culture with ongoing coaching
What Happens Next?
Shortlisted candidates will be contacted within 1–2 working days to arrange a Zoom interview.
Important: Applicants must be 18+, have the right to work in the UK, and be able to commute to our Milton Keynes office. Unfortunately, Student Visa holders are not eligible for this role.
Customer Relationship Management Executive in Northampton employer: Relay Direct
Relay Direct in Milton Keynes is an exceptional employer that prioritises the growth and development of its employees through a structured Graduate Management Trainee programme. With a strong emphasis on mentorship, this role not only equips graduates with essential communication and leadership skills but also fosters a vibrant work culture that encourages proactive engagement and long-term career progression. The dynamic environment in Milton Keynes offers unique opportunities for personal and professional growth, making it an ideal place for ambitious individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Executive in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Relay Direct. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Relay Direct before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Management Executive in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Relay Direct:Your cover letter is your chance to shine! Tell us why you want to work at Relay Direct specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Relay Direct!
How to prepare for a job interview at Relay Direct
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
