At a Glance
- Tasks: Guide customers in adopting AI-driven legal data solutions for impactful outcomes.
- Company: Join Relativity, a leader in Legal Data Intelligence and innovation.
- Benefits: Enjoy comprehensive health plans, parental leave, and generous time off.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Be at the forefront of AI transformation in the legal landscape.
- Qualifications: 3+ years in customer support within legal tech; strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.
As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future. As an Adoption Services Specialist, you are at the forefront of this transformation. You’ll guide customers and partners in adopting and maximizing our AI-powered and core capabilities, turning complex workflows into intuitive, high-value outcomes. From leading engaging onboarding experiences and live matter support to collaborating across teams, you’ll help shape how modern legal teams leverage AI in real-world scenarios. This role is perfect for someone energized by innovation, passionate about customer impact, and excited to help define how AI is reshaping the legal landscape.
Responsibilities:
- Serve as a consultative partner to customers, guiding them in adopting and evolving their Legal Data Intelligence workflows using RelativityOne’s AI-powered platform with a focus on measurable outcomes.
- Lead strategic engagements that align to customer goals, helping teams translate capabilities into meaningful, real-world outcomes.
- Willing to travel up to 20% to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops.
- Advise customers on how to leverage AI-driven features, cloud-native workflows, and extensibility options to drive efficiency, insight, and defensibility within established use cases.
- Facilitate use-case-driven discussions that help customers mature their operating models and unlock greater value from the platform over time.
- Partner with cross-functional teams to reinforce and refine learning journeys, ensuring guidance remains relevant, practical, and forward-looking.
- Identify recurring challenges and emerging needs across customers, and feedback those insights for improved adoption strategies, playbooks, and scalable enablement approaches.
- Model best practices in using AI-assisted tools—balancing efficiency with critical thinking, accuracy, and a strong commitment to customer trust.
Your Skills:
- 3+ years of customer-facing support in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows.
- Experience in the software technology sector, preferably in SaaS or cloud-based platforms.
- Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, and shaping unclear problems into actionable, AI-enabled solutions.
- Strong written and communication skills with ability to explain technical concepts and AI-assisted workflows to non-technical audiences.
- Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes.
- Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
- Strong organizational and time-management skills with ability to manage multiple projects simultaneously.
- Experience with AI/ML solutions for Legal Data Intelligence is a plus.
- Relativity Certified Administrator is a plus.
- German Speaking is a plus.
Benefit Highlights:
- Comprehensive health, dental, and vision plans.
- Parental leave for primary and secondary caregivers.
- Two, week-long company breaks per year.
- Additional time off.
- Long-term incentive program.
- Training investment program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Suggested Skills: Cybersecurity, Data Analysis, Database Management, Data Mining, Data Visualization, Information Retrieval, Intelligence Research, Legal Research, Predictive Modeling, Project Management.
AI-Driven Adoption Consultant employer: Relativity
At Relativity, we pride ourselves on being an innovative employer that champions the future of Legal Data Intelligence through AI-driven solutions. Our hybrid work culture fosters collaboration and creativity, while our commitment to employee growth is evident in our comprehensive training investment programme and generous benefits, including extensive health plans and parental leave. Join us in a dynamic environment where your contributions directly impact customer success and help shape the legal landscape.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Driven Adoption Consultant
✨Tip Number 1
Network like a pro! Get out there and connect with people in the legal tech space. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with AI-driven solutions and customer success stories. This is your chance to demonstrate how you've made an impact in previous roles and how you can do the same at Relativity.
✨Tip Number 3
Prepare for interviews by diving deep into Relativity's platform. Understand their AI capabilities and think about how you can help customers leverage these tools. Be ready to discuss specific examples of how you've tackled similar challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team and are proactive about your job search.
We think you need these skills to ace AI-Driven Adoption Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the AI-Driven Adoption Consultant role. Highlight your experience in customer-facing support and how it relates to legal data intelligence. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves explaining complex concepts to non-technical audiences, it's crucial to demonstrate your strong written and verbal communication skills. Use clear language and examples in your application to show us how you can make technical topics accessible.
Highlight Your Problem-Solving Abilities:We love candidates who can navigate ambiguity and turn challenges into actionable solutions. In your application, share specific examples of how you've tackled complex problems in the past, especially in a customer-facing context.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Relativity
✨Know Your AI Inside Out
Make sure you understand the AI-driven features of Relativity's platform. Brush up on how these tools can transform legal workflows and be ready to discuss specific examples of how you've used similar technologies in the past.
✨Customer-Centric Mindset
Prepare to showcase your experience in customer-facing roles. Think of instances where you've successfully guided clients through complex processes, and be ready to explain how you can apply that to help customers adopt Relativity's solutions.
✨Engage with Real-World Scenarios
Familiarise yourself with common challenges faced by legal teams when adopting new technologies. Be prepared to discuss how you would approach these issues and turn them into actionable solutions using Relativity's platform.
✨Collaborate and Communicate
Highlight your ability to work across teams and communicate technical concepts to non-technical audiences. Prepare examples of how you've facilitated discussions or workshops that led to successful outcomes, as this will resonate well with the role.
