At a Glance
- Tasks: Guide customers in adopting AI-powered legal data solutions and enhance their workflows.
- Company: Join Relativity, a leader in Legal Data Intelligence with a focus on innovation.
- Benefits: Enjoy comprehensive health plans, generous leave, and training investment opportunities.
- Other info: Hybrid role with travel opportunities and excellent career growth potential.
- Why this job: Be at the forefront of AI transformation in the legal industry and make a real impact.
- Qualifications: 3+ years in customer support within legal tech; strong communication and problem-solving skills.
The predicted salary is between 50000 - 65000 € per year.
At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.
As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future.
As an Adoption Services Specialist, you are at the forefront of this transformation. You’ll guide customers and partners in adopting and maximizing our AI‑powered and core capabilities, turning complex workflows into intuitive, high‑value outcomes. From leading engaging onboarding experiences and live matter support to collaborating across teams, you’ll help shape how modern legal teams leverage AI in real‑world scenarios.
This role is perfect for someone energized by innovation, passionate about customer impact, and excited to help define how AI is reshaping the legal landscape.
Responsibilities- Serve as a consultative partner to customers, guiding them in adopting and evolving their Legal Data Intelligence workflows using RelativityOne’s AI‑powered platform with a focus on measurable outcomes.
- Lead strategic engagements that align to customer goals, helping teams translate capabilities into meaningful, real‑world outcomes.
- Willing to travel up to 20% to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption‑specific workshops.
- Advise customers on how to leverage AI‑driven features, cloud‑native workflows, and extensibility options to drive efficiency, insight, and defensibility within established use cases.
- Facilitate use‑case‑driven discussions that help customers mature their operating models and unlock greater value from the platform over time.
- Partner with cross‑functional teams to reinforce and refine learning journeys, ensuring guidance remains relevant, practical, and forward‑looking.
- Identify recurring challenges and emerging needs across customers, and feedback those insights for improved adoption strategies, playbooks, and scalable enablement approaches.
- Model best practices in using AI‑assisted tools—balancing efficiency with critical thinking, accuracy, and a strong commitment to customer trust.
- 3+ years of customer‑facing support in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows.
- Experience in the software technology sector, preferably in SaaS or cloud‑based platforms.
- Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, and shaping unclear problems into actionable, AI‑enabled solutions.
- Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to non‑technical audiences.
- Collaborative mindset with the ability to work effectively across cross‑functional teams, with a willingness to continuously learn new technologies and processes.
- Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
- Strong organizational and time‑management skills with ability to manage multiple projects simultaneously.
- Experience with AI/ML solutions for Legal Data Intelligence is a plus.
- Relativity Certified Administrator is a plus.
- German Speaking is a plus.
- Comprehensive health, dental, and vision plans
- Parental leave for primary and secondary caregivers
- Two, week‑long company breaks per year
- Additional time off
- Long‑term incentive program
- Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Suggested Skills- Cybersecurity
- Data Analysis
- Database Management
- Data Mining
- Data Visualization
- Information Retrieval
- Intelligence Research
- Legal Research
- Predictive Modeling
- Project Management
Adoption Services Specialist employer: Relativity
At Relativity, we pride ourselves on being an innovative employer that champions employee growth and collaboration. Our hybrid work culture fosters a dynamic environment where Adoption Services Specialists can thrive, supported by comprehensive health benefits, generous parental leave, and dedicated training investment programmes. Join us in shaping the future of Legal Data Intelligence while enjoying unique opportunities for professional development and meaningful customer impact.
StudySmarter Expert Advice🤫
We think this is how you could land Adoption Services Specialist
✨Tip Number 1
Get to know the company inside out! Research Relativity's platform and its AI capabilities. This will help you speak their language during interviews and show that you're genuinely interested in how they operate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for scenario-based questions. Think about how you would handle real-world challenges in legal data intelligence. Use examples from your past experiences to demonstrate your problem-solving skills and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Relativity.
We think you need these skills to ace Adoption Services Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Adoption Services Specialist role. Highlight your experience in customer-facing support and how it relates to Legal Data Intelligence. We want to see how you can help our customers harness the power of AI!
Showcase Your Communication Skills:Since this role involves explaining complex concepts to non-technical audiences, it's crucial to demonstrate your strong written and communication skills. Use clear language and examples in your application to show us how you can make technical topics accessible.
Highlight Relevant Experience:Don’t forget to mention any experience you have with AI/ML solutions or SaaS platforms. If you've worked on projects that involved legal workflows or data intelligence, let us know! This will help us see how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at Relativity!
How to prepare for a job interview at Relativity
✨Know Your Stuff
Make sure you understand Relativity's AI-powered platform and how it transforms legal workflows. Brush up on the latest trends in Legal Data Intelligence and be ready to discuss how you can help customers leverage these tools effectively.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully guided customers through complex processes. Highlight your consultative approach and how you’ve turned challenges into actionable solutions, especially in a SaaS or cloud-based environment.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your curiosity about the role and the company. Inquire about their current challenges with customer adoption and how they envision the future of AI in their services. This shows you're engaged and thinking critically.
✨Demonstrate Collaboration
Be ready to discuss how you’ve worked with cross-functional teams in the past. Share specific instances where your collaborative mindset led to successful outcomes, as this role requires working closely with various departments to enhance customer experiences.
