Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Drive customer success by acting as their voice and providing valuable insights.
- Company: Join Relativity, a leader in legal tech solving big data challenges.
- Benefits: Learn cross-functional skills, grow your career, and make a real impact.
- Why this job: Be part of a collaborative team that values your input and fosters growth.
- Qualifications: Experience in customer-facing roles and strong business communication skills.
- Other info: Dynamic environment with opportunities to connect and thrive.
The predicted salary is between 28800 - 48000 £ per year.
Your Role in Action
Drive Customer Success
Act as the voice of the customer within the company, providing feedback and insights to foster a culture of customer success.
Your Skills
- Expertise managing accounts in a customer-facing role
- Experience in the software technology sector
- Ability to address tactical issues while maintaining a long-term strategic vision
- Excellent business writing and presentation skills
- Strong team player with the ability to thrive in a collaborative environment
- Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
We are solving big data challenges in the legal tech industry, and we are always looking for more people to join us on the journey. At Relativity, you will learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it is no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.
Customer Success Manager in London employer: Relativity ODA LLC
Contact Detail:
Relativity ODA LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees in customer success roles, especially in the software tech sector. They can give you insider tips and maybe even refer you directly!
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think of specific examples where you've successfully managed accounts or solved customer pain points. We want to hear how you’ve made an impact!
✨Tip Number 3
Show off your presentation skills! Whether it’s during an interview or a networking event, be ready to articulate your ideas clearly and confidently. Remember, communication is key in customer success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our journey in solving big data challenges.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've acted as the voice of the customer and how you've driven success in previous positions.
Tailor Your Skills to the Role: Take a good look at the job description and align your skills with what we're looking for. If you have expertise in managing accounts or experience in the software technology sector, let us know! We love seeing how your background fits with our needs.
Be Clear and Concise: Your business writing skills are crucial, so keep your application clear and to the point. Use straightforward language to convey your ideas and experiences, making it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people and you can easily track your progress. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at Relativity ODA LLC
✨Know Your Customer Success Stuff
Make sure you brush up on customer success strategies and best practices. Be ready to discuss how you've managed accounts in the past, especially in a tech environment. Think of specific examples where you’ve turned customer feedback into actionable insights.
✨Show Off Your Listening Skills
During the interview, demonstrate your active listening skills. When asked questions, take a moment to really understand what’s being asked before responding. This will show that you can identify pain points and provide effective solutions, just like you would in the role.
✨Prepare for Collaboration Questions
Since this role requires teamwork, be prepared to share experiences where you thrived in a collaborative environment. Think about times when you worked with cross-functional teams and how you contributed to achieving common goals.
✨Practice Your Presentation Skills
As a Customer Success Manager, you'll need to communicate effectively. Prepare a short presentation or pitch about a customer success story from your past. This will not only showcase your business writing skills but also give you a chance to shine in front of the interviewers.
