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- Tasks: Guide customers in adopting AI-powered legal data solutions and enhance their workflows.
- Company: Join Relativity, a leader in Legal Data Intelligence with a focus on innovation.
- Benefits: Enjoy comprehensive health plans, generous time off, and professional development opportunities.
- Other info: Dynamic work environment with opportunities for growth and cross-functional collaboration.
- Why this job: Be at the forefront of AI transformation in the legal industry and make a real impact.
- Qualifications: 3+ years in customer support within legal tech; strong communication and problem-solving skills.
The predicted salary is between 50000 - 60000 £ per year.
At Relativity, we believe the future of Legal Data Intelligence is powered by learning, amplified by AI, and driven by our customers’ success. Our platform isn’t just software, it’s an intelligent ecosystem that transforms how organizations uncover insights, make decisions, and scale impact.
As part of our Adoption Services team, you’ll play a key role in helping customers harness the full potential of Relativity through dynamic, data-driven experiences that are scalable, measurable, and built for the future. As an Adoption Services Specialist, you are at the forefront of this transformation. You’ll guide customers and partners in adopting and maximizing our AI-powered and core capabilities, turning complex workflows into intuitive, high-value outcomes. From leading engaging onboarding experiences and live matter support to collaborating across teams, you’ll help shape how modern legal teams leverage AI in real-world scenarios. This role is perfect for someone energized by innovation, passionate about customer impact, and excited to help define how AI is reshaping the legal landscape.
Responsibilities
- Serve as a consultative partner to customers, guiding them in adopting and evolving their Legal Data Intelligence workflows using RelativityOne’s AI-powered platform with a focus on measurable outcomes.
- Lead strategic engagements that align to customer goals, helping teams translate capabilities into meaningful, real-world outcomes.
- Willing to travel up to 20% to spend 1:1 time with key customers to provide onsite consultations on workflow strategies and adoption-specific workshops.
- Advise customers on how to leverage AI-driven features, cloud-native workflows, and extensibility options to drive efficiency, insight, and defensibility within established use cases.
- Facilitate use-case-driven discussions that help customers mature their operating models and unlock greater value from the platform over time.
- Partner with cross-functional teams to reinforce and refine learning journeys, ensuring guidance remains relevant, practical, and forward-looking.
- Identify recurring challenges and emerging needs across customers, and feedback those insights for improved adoption strategies, playbooks, and scalable enablement approaches.
- Model best practices in using AI-assisted tools—balancing efficiency with critical thinking, accuracy, and a strong commitment to customer trust.
Your Skills
- 3+ years of customer-facing support in the Legal Data Intelligence or eDiscovery industry, supporting legal, compliance, or investigative workflows.
- Experience in the software technology sector, preferably in SaaS or cloud-based platforms.
- Navigate ambiguity with curiosity and intent—probing deeply into customer challenges, asking the right questions, and shaping unclear problems into actionable, AI-enabled solutions.
- Strong written and communication skills with ability to explain technical concepts and AI assisted workflows to non-technical audiences.
- Collaborative mindset with the ability to work effectively across cross-functional teams, with a willingness to continuously learn new technologies and processes.
- Ability to actively listen to customers, identify pain points in their business processes, and provide effective solutions.
- Strong organizational and time-management skills with ability to manage multiple projects simultaneously.
- Experience with AI/ML solutions for Legal Data Intelligence is a plus.
- Relativity Certified Administrator is a plus.
- German Speaking is a plus.
Benefit Highlights:
- Comprehensive health, dental, and vision plans.
- Parental leave for primary and secondary caregivers.
- Two, week-long company breaks per year.
- Additional time off.
- Long-term incentive program.
- Training investment program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
We’re solving big data challenges in the legal tech industry, and we’re always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it’s no surprise that our hiring process is designed to help us really get to know you – and for you to get to know us, too.
Adoption Services Specialist employer: Relativity ODA LLC
Contact Detail:
Relativity ODA LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adoption Services Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Adoption Services Specialist role.
✨Tip Number 2
Prepare for interviews by practising common questions related to AI and legal data intelligence. Show off your knowledge and passion for the field, and don’t forget to have a few questions ready for them too!
✨Tip Number 3
Tailor your approach! When you get the chance to speak with hiring managers or recruiters, highlight your experience in customer-facing roles and how it aligns with the responsibilities of the Adoption Services Specialist.
✨Tip Number 4
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in Relativity and gives you a better shot at standing out in the application process.
We think you need these skills to ace Adoption Services Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Adoption Services Specialist role. Highlight your experience in customer-facing support and any relevant skills that align with our mission at Relativity.
Showcase Your Communication Skills: Since this role involves explaining complex concepts, demonstrate your strong written communication skills. Use clear language and examples in your application to show how you can make technical topics accessible to non-technical audiences.
Highlight Your Passion for AI and Innovation: We love candidates who are excited about AI and its impact on the legal landscape. Share any experiences or projects that showcase your enthusiasm for technology and innovation in your application.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Relativity ODA LLC
✨Know Your Stuff
Make sure you understand Relativity's AI-powered platform and how it transforms legal workflows. Brush up on the latest trends in Legal Data Intelligence and be ready to discuss how you can help customers leverage these tools effectively.
✨Showcase Your Customer Skills
Prepare examples from your past experiences where you've successfully guided customers through complex processes. Highlight your consultative approach and how you’ve turned challenges into actionable solutions, especially in a customer-facing role.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that show your curiosity about the company’s goals and challenges. This not only demonstrates your interest but also helps you understand how you can contribute to their success.
✨Be Ready to Collaborate
Since this role involves working with cross-functional teams, think of examples that showcase your collaborative mindset. Discuss how you’ve worked with different departments to achieve common goals and how you adapt to new technologies and processes.