Client Liaison

Overview

Relative Connections is one of the UK\’s leading people-tracing and family-finding services. We specialise in reuniting families, reconnecting loved ones, and helping individuals find answers that can change their lives. Our success — over 92% trace rate — comes not just from our skill in locating people, but from the empathy, care, and professionalism we bring to every step of the journey.

We are now seeking a full-time Intermediary to take full ownership of all client and reconnection communication. This person will replace the previous intermediary role and become the central human link between those searching and those being found. Reporting directly to Jake (Manager, Finances & Operations), this role ensures every interaction — with clients, found relatives, and internal staff — upholds RC\’s standards of compassion, clarity, and safeguarding.

• Client Support: Onboard and guide clients through the tracing process with empathy and clarity.
• Reconnection Support: Contact found persons, explain context sensitively, and manage consent-based introductions.
• Safeguarding & Confidentiality: Apply trauma-informed practice, manage data securely, and escalate welfare concerns
• Collaboration: Work closely with the research team to ensure case information flows smoothly between departments.

Skills & Attributes

• Minimum of 3 years of experience in counselling, social work, mediation or family liaison
• Deep empathy and emotional intelligence.
• Excellent verbal and written communication.
• Experience in social work, counselling, mediation, or family liaison.
• Understanding of safeguarding and consent-based practice.
• Strong organisation and attention to detail.
• CRM experience (Infusionsoft ideal).
• Calm, composed, and professional under emotional pressure

Key Details

• Salary: £25,000 – £30,000 depending on experience
• Location: Rothwell, Leeds (office-based)
• Hours: 40 hours per week, Monday–Friday, 8:30am–5:00pm

Why Join us

• At Relative Connections, you\’ll be part of the UK\’s leading people-tracing and family-finding service, working in a purpose-driven environment with real impact.
• You\’ll help support people through some of the most emotional parts of their lives — reuniting families, bringing closure, and shaping meaningful connections.
• You\’ll be joining a team that values ethical, compassionate work — our success is built not just on finding people but on how we handle each story with integrity and care.
• There is opportunity to develop your professional skills (in safeguarding, trauma-informed practice, sensitive communication, and case work) within a supportive environment.
• You\’ll work with an established organisation with credible track record: over sixteen years in the sector, a strong presence (office in Leeds) and a reputation for thorough, ethical tracing.

Application Details

• Please send your CV and cover letter via indeed or by email to
• Deadline for applications is 10th October 2025

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Work Location: In person