At a Glance
- Tasks: Lead a dedicated housekeeping team to maintain luxury standards in a stunning hotel.
- Company: Join the prestigious Gilpin Hotel & Lake House, renowned for exceptional hospitality.
- Benefits: Enjoy competitive salary, meals on shift, generous gratuities, and gym membership.
- Other info: Opportunities for career growth within a global community of exceptional hotels.
- Why this job: Be part of a high-performing team in a breathtaking Lake District setting.
- Qualifications: Experience in luxury housekeeping and a keen eye for detail required.
The predicted salary is between 643 - 643 £ per month.
Deputy Housekeeping Manager - 5-Star Luxury Hotel (Full-Time)
Step into a role that blends hands‑on housekeeping excellence with the quiet magic of the Lake District.
As Deputy Housekeeping Manager at Gilpin Hotel & Lake House, you'll help lead the team who shape the aesthetic, calm, and immaculate presentation of our luxury retreat - ensuring every space feels exceptional, serene, and beautifully cared for.
Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels , celebrated for exceptional hospitality, refined presentation, and warm, personalised service.
Housekeeping is truly the heart of Gilpin - the quiet heroes who ensure every room, lodge, suite, and public space looks and feels exceptional.
As Deputy Housekeeping Manager, you’ll support the Housekeeping Manager in delivering 5‑star standards across the estate, combining leadership with a highly practical, hands‑on approach.
You’ll work alongside the team each day, maintain immaculate spaces, coordinate the rhythm of housekeeping operations, and ensure every detail reflects Gilpin's signature calm, order, and understated luxury.
Your Role as Deputy Housekeeping Manager
- Leads with calm confidence, supporting the team throughout the day and ensuring every interaction with guests and colleagues feels professional, warm, and quietly exceptional.
- Carries out room resets proactively, deep cleans, replenishes amenities, focusses on bathroom detailing, linen changes, and public‑area presentation, working shoulder‑to‑shoulder with the team to maintain immaculate standards.
- Oversees the rhythm of the day across departures, arrivals, lodge turnovers, turndown service, deep‑clean schedules, and urgent housekeeping requirements, ensuring seamless transitions and serene surroundings.
- Inspects and refines the details - linens, lighting, scent, layout, amenities, and overall feel, ensuring every space meets Gilpin's luxury expectations.
- Works closely with Front Office, Estates, Spa, and F&B to resolve issues quickly, support guest movements, and maintain smooth operations across the estate.
- Coaches the team in cleaning techniques, product use, equipment care, and luxury finishing touches, helping build confidence, consistency, and pride.
- Supports stock control, ensures equipment is fit for purpose, reports maintenance issues promptly, and follows up to ensure swift resolution.
- Responds to guest requests with grace, handle feedback professionally, and ensure privacy, comfort, and a sense of being genuinely cared for.
- Upholds our promise of calm, order, and heartfelt care, elevating the guest experience through thoughtful touches and immaculate presentation.
What You Bring
- Strong housekeeping experience within a high‑end or luxury environment.
- Impeccable attention to detail and pride in presentation.
- Confidence working both solo and within a close‑knit team.
- High physical fitness and willingness to undertake daily hands‑on cleaning tasks.
- Flexibility, initiative, and a calm, professional presence.
- Strong organisational skills and the ability to juggle multiple priorities.
- A warm, guest‑focused approach and confidence interacting with guests.
- A willingness to embrace a varied role across cleaning, leadership, guest support, and operations.
What We Offer
A stunning work environment within a Michelin Key‑awarded hotel.
Meals on shift, uniform, and generous gratuities.
A beautiful Lake District setting that inspires every day.
The pride of contributing to a property recognised with 5 AA Red Stars and Two Michelin Keys.
The prestige of working within Relais & Châteaux and Pride of Britain Hotels - becoming part of a global community of exceptional hotels and restaurants united by passion, authenticity, and local tradition.
Bring your passion for exceptional hospitality to Gilpin - if you're ready to bring energy, skill, and consistency to a high‑performing team, we'd love to hear from you.
- Gratuities: £643 per month (average)
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
- Relocation assistance may be available
- Staff transport provided free between staff houses and hotel
- #J-18808-Ljbffr
Deputy Housekeeping Manager employer: Relaischateaux
Join us as a Commercial Sales Lead in the vibrant South West, where you'll thrive in a dynamic work culture that values creativity and initiative. We offer a supportive environment with ample opportunities for personal and professional growth, allowing you to forge meaningful partnerships and drive innovative commercial strategies. With a focus on collaboration and a commitment to excellence, you'll be empowered to make a real impact while enjoying the stunning surroundings of Cornwall.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Housekeeping Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Relaischateaux. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Relaischateaux
Don't be shy about reaching out to Relaischateaux directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Housekeeping Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Relaischateaux and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Relaischateaux
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
