At a Glance
- Tasks: Support the housekeeping team in delivering a five-star standard of cleanliness and guest experience.
- Company: The Torridon, a stunning family-owned boutique resort in the Scottish Highlands.
- Benefits: Competitive salary, excellent accommodation, meals, discounts, and a focus on work-life balance.
- Other info: Opportunities for professional development and a unique luxury hospitality experience.
- Why this job: Join a supportive team in a breathtaking environment while developing your hospitality skills.
- Qualifications: High attention to detail, positive attitude, and a passion for exceptional service.
The predicted salary is between 29741 - 34241 £ per year.
- Compensation: GBP 29,741 - GBP 34,241 - yearly
- Company Description
The Torridon is a family-owned, five-star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands.
Surrounded by rugged mountains, dramatic scenery, and shimmering lochs , it offers one of Scotland's most spectacular and secluded escapes.
Job Description
Responsible To
Purpose of the Role
To support the housekeeping team in delivering a five-star standard of cleanliness and presentation , ensuring all guest rooms and public areas exceed expectations and contribute to memorable guest experiences.
Key Responsibilities
- Guest Experience & Quality
- Prepare guest bedrooms and public areas to Forbes 5 standard
- Deliver turndown service to a +1 standard
- Support guest laundry services to a high-quality standard
- Respond to guest requests promptly, with a genuine sense of interest
- Report maintenance issues or quality concerns
- Team Support
- Work collaboratively with the team to maintain a positive and productive environment
- Assist with cleaning and maintaining team areas and accommodation
- Productivity & Organisation
- Restock cleaning supplies and equipment
- Ensure rooms are cleaned within allocated timeframes
- Report and follow up on faulty equipment
- Follow SOPs and suggest improvements where appropriate
- Health & Safety
- Comply fully with health & safety procedures
- Follow "see it, sort it, fix it" approach to risks and hazards
- Sustainability
- Work in line with the company's sustainability and environmental standards
Qualifications
About You
- High attention to detail and pride in your work
- Positive attitude and team player
- Reliable and able to work efficiently under pressure
- Passion for hospitality and delivering exceptional standards
- Key Behaviours
- Friendly, helpful, and approachable
- Driven to achieve high standards
- Honest and trustworthy
- Willing to learn and develop
- Additional Information
Benefits of Working at The Torridon
- Stunning workplace environment
- Employees work in one of Scotland's most breathtaking Highland settings, surrounded by mountains, lochs, and nature, which contributes to wellbeing and work satisfaction.
- Strong Team culture
- A close-knit, supportive team where staff are valued, recognised, and encouraged to grow within a family-owned business.
- Training and development
- Opportunities for professional development, skills training, and career progression within a luxury hospitality environment.
- Excellent accommodation
- On-site accommodation - brand new self-contained home with own bedroom bathroom and shared kitchen.
- Meals
- High-quality staff meals provided during shifts, reflecting the resort's strong food culture.
- Discounts and perks
- Staff discounts on dining, activities, and stays, allowing employees to enjoy the resort's facilities.
- Work-life balance
- A more balanced pace compared with city hotels, with access to outdoor activities such as hiking, kayaking and cycling right on the doorstep.
- Sustainability-focused workplace
- Being part of an environmentally responsible business with strong green credentials and eco-friendly operations.
- Recognition and reward
- Regular acknowledgement of your contributions, including awards, incentives, and opportunities to take part in special events.
- Unique hospitality experience
- Working in a luxury, independent property where personalised service and craftsmanship matter more than corporate processes.
Housekeeping Assistant employer: Relais-
The Torridon is an exceptional employer, offering a unique opportunity to work in a stunning five-star boutique resort set in the breathtaking Scottish Highlands. With a strong focus on teamwork, sustainability, and continuous improvement, employees benefit from a supportive work culture that encourages personal growth and skill development while contributing to unforgettable guest experiences in a picturesque location.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Relais-. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Relais-
Don't be shy about reaching out to Relais- directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Relais- and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Relais-
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
