The Idle Rocks Restaurant Manager St Mawes The Idle Rocks Restauration environ 4 heures Nouveau[...] in Truro

Nestled by the sea, The Idle Rocks and St Mawes Hotels are boutique coastal retreats known for personalised guest experience, understated luxury, and charming character. With beautifully appointed rooms, impeccable service, and a destination restaurant led by our Executive Chef, Guy Owen, we offer a serene yet vibrant escape for the discerning traveler. This is an exciting opportunity to join the team at our award winning Idle Rocks Hotel and Restaurant, in St Mawes, Truro, Cornwall.

As The Idle Rocks Restaurant Manager, you will be responsible for managing operations to deliver an exceptional guest experience. Your responsibilities will include:

• Coordinating daily restaurant management operations at The Idle Rocks.
• Delivering first-class guest service at all times.
• Growing the team spirit between the front of house and kitchen staff.
• Maintaining the restaurant’s revenue & quality goals.
• Ensuring the smooth running of the restaurant operations.
• Maintaining company philosophy through standard operating procedures and sequence of service.
• Recognising and ensuring correct service standards during the operation.
• Handling feedback & complaints.

Additional responsibilities include:

• Management of F&B staff rotas according to business demand.
• Delivering superior service and maximising customer satisfaction.
• Responding efficiently to customer complaints.
• Appraising staff performance and providing feedback to improve performance.
• Ensuring compliance with sanitation and safety regulations.
• Controlling operational costs and identifying measures to cut waste.
• Training new and current employees and maintaining service practices.
• Providing strong leadership.
• Recruiting and sourcing excellent staff members that believe in the goals and philosophy of the company.
• Keeping Food and Beverage and overhead trackers up to date and accurate.
• Ensuring the restaurant space and terrace is maintained and presented to the highest level.
• Supporting events and large group bookings to ensure they are run effectively.
• Coordinating with reservations team to maximise bookings and manage cancellations & no shows.

About you:

• You have flair and passion for service to achieve the highest of standards.
• You are flexible, articulate and have a desire to progress to the next level.
• You are a Restaurant Manager keen to expand your knowledge and skill set.
• You are hard working, reliable, trustworthy, and competent enough to work alone.
• You have at least 2 years’ experience as Assistant Restaurant Manager.
• You are calm and focused in a high pressure, busy environment.
• You have a good understanding of food stock management.
• You have a willingness to learn and a great commitment towards work.

Special aptitudes:

• Infectious personality, warm and welcoming by nature.
• Proactive individual who responds to the needs of the hotel and its guests.
• Dedicated and committed to their current role and own development.
• Excellent organisational skills.
• Strong team player – essential.
• Flexible approach to working hours.
• Smart appearance and professional manner.
• Able to work on own initiative.
• Good sense of humour – essential.

The hotel will depend on a Restaurant Manager who is 100% committed to the success of the whole hotel, not just F&B.

What We Offer:

• Competitive salary based on experience.
• Opportunity to work in a beautiful seaside location.
• Generous gratuity package after qualifying period.
• Company pension after qualifying period.
• For the right candidate, preferential rental rate of a two bedroom cottage.
• A supportive, passionate team and a chance to shape a unique guest experience.
• Additional benefits include extra annual leave, discounted food, staff food provision whilst working, death in service benefit, EAP programme, parking permit or ferry pass if applicable.