At a Glance
- Tasks: Support the Food & Beverage team in delivering 5* experiences at a stunning Tudor Castle.
- Company: Thornbury Castle, a unique hotel with a rich history and beautiful surroundings.
- Benefits: 28 days holiday, birthday off, training opportunities, and discounts for staff and family.
- Other info: Dynamic role with opportunities for growth and development in a prestigious environment.
- Why this job: Join a passionate team and create memorable moments for guests in a royal setting.
- Qualifications: Experience in high-end dining and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
Relais & Chateau at Thornbury Castle are seeking an Assistant Restaurant Manager to join our hard working and professional Food & Beverage Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life.
Responsibilities
- Support the Food and Beverage Operations Manager in the running of the department (breakfast, afternoon tea, dinner and functions up to 80 people).
- Take accountability for all F&B operations in the absence of the F&B Operations Manager.
- Service experience at 2/3 rosette level.
- Make sure the operation procedures are in place and maintained, monitored and actioned to Relais and Chateaux / Rosette standard.
- Answer all queries about the menu, including the drinks menu, and make suggestions.
- Take ownership of guests’ requirements and food allergies.
- Handle guest queries and complaints in a professional, calm and positive manner.
- Follow Health and Safety and Food Safety procedures and make sure they are in place in the department.
- Assist the F&B Operations Manager with rotas, recruitment and staff management within the department.
- Supervise work in the department at all levels.
- Develop and train new and existing staff on hotel standards and procedures.
- Make sure the financial and HR procedures are in place and maintained in the department.
Qualifications & Experience
- Experience of working in a Relais and Chateaux or Rosette restaurant.
- Have a sound knowledge of traditional cocktails, wine and spirits (qualification preferable).
- Excellent personal presentation.
- Dedicated team player with strong communication skills.
- A calm, mature approach.
- Natural passion and flair for the industry.
- Ambition to succeed at the highest levels.
Benefits
- 28 days holiday including bank holidays.
- An additional paid day off on your birthday.
- Complimentary stay at the Castle after 3 months’ probation period successfully passed.
- Training programs via internal & external professionals and access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverage.
- Recognition programmes.
- Uniform and meals provided whilst on duty and free parking.
Assistant Restaurant Manager in Thornbury employer: Relais & Châteaux
Relais & Chateau at Thornbury Castle is an exceptional employer, offering a unique opportunity to work in a beautifully restored Tudor Castle that provides a truly memorable 5* experience for guests. With a strong focus on refined and personalised hospitality, employees benefit from comprehensive training programmes, generous holiday allowances, and the chance to develop their careers in a prestigious environment. The supportive work culture, combined with unique perks such as complimentary stays and discounts, makes this an attractive place for those passionate about the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager in Thornbury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at places like Thornbury Castle. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories that highlight your experience and how you can create memorable experiences for guests.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a call or email. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for scenario-based questions. Think about how you'd handle guest complaints or manage a busy service. Show us you can keep calm under pressure!
We think you need these skills to ace Assistant Restaurant Manager in Thornbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for delivering exceptional hospitality shine through. We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in 2/3 rosette level service. We love seeing how your background aligns with our commitment to refined and personalised hospitality.
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and approachability. We’re looking for someone who can handle guest queries calmly while also being a friendly face in our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this unique opportunity at Thornbury Castle.
How to prepare for a job interview at Relais & Châteaux
✨Know Your Menu Inside Out
Make sure you’re familiar with the menu, including all dishes and drinks. Be ready to discuss ingredients, preparation methods, and suggest pairings. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Service Experience
Highlight your previous experience in high-end dining environments, especially at 2/3 rosette level. Share specific examples of how you’ve handled guest queries or complaints, demonstrating your calm and professional approach.
✨Demonstrate Team Spirit
Emphasise your ability to work as part of a team. Discuss how you’ve trained or supported colleagues in the past, and how you can contribute to a positive working environment at Thornbury Castle.
✨Dress to Impress
Since personal presentation is key in this role, make sure you dress smartly for the interview. A polished appearance reflects your understanding of the hospitality industry and the standards expected at a prestigious establishment like Relais & Chateau.
