At a Glance
- Tasks: Supervise the wine and bar experience, ensuring exceptional service for guests.
- Company: The Torridon, a stunning resort in the Highlands.
- Benefits: Competitive pay, live-in accommodation, staff meals, and discounts.
- Other info: Opportunities for training, development, and a supportive work environment.
- Why this job: Join a passionate team and create memorable experiences for guests.
- Qualifications: Interest in wine, hospitality experience, and a warm personality.
The predicted salary is between 12 - 15 € per hour.
Responsible to: Resort Food and Beverage Manager
Responsible for: Hosting wine, bar and drinks service to guests
Hours: 45 over 5 days
Scope and general purpose: To supervise the smooth, efficient and faultless guest beverage experience at The Torridon. Ensure the team with you on duty are working in a positive, productive, friendly, and fun environment. Exceed the expectations of our guests to +1 service, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.
Main Responsibilities
- Host and coordinate the wine and bar experience for all guests.
- Provide in-depth knowledge of all drinks including wine, champagne, cocktails, whisky, non-alcoholic, and all other beverages to assist guests in their choice.
- Create and co‑ordinate wine flights relevant to price, and quality match to food.
- Create and advertise seasonal and signature drinks for all guests.
- Quality control of storage of all drinks.
- Support the Food and Beverage Team as necessary.
- Deliver on the expectations of Forbes 5* - Genuine Sense of Interest, anticipate needs of all guests, Provide a sense of luxury in drinks service.
- Ensure any guest complaints or frustrations during service are communicated on.
Productivity
- Cash up all the takings, and receipts, record and ensure all drinks are accounted for to guests’ rooms or charged correctly.
- Assist the Resort Food and Beverage Manager with the management of the wine cellar.
- Organise stock and re‑stock and replenish bar supplies to ensure efficiency, quality and quantity.
- Coordinate the cleaning of stations, equipment and fridges to Torridon standard.
- Assist with the service of food as required to support the Bo & Muc and 1887 Restaurant teams.
Health & Safety
- Manage the safe service of alcohol and compliance with licensing laws.
- Lock up the bars at the end of service so the building is secure and safe.
- Supervise all Health & Safety for the department to ensure safe environment for yourself, suppliers, team and guests.
Team Performance
- Liaise with the Resort Food and Beverage Manager in supporting professional drinks service and knowledge, sharing best practice and information on products, guests, team as necessary.
- Communicate effectively with the food service team, front of house and other departments.
- Supervise drinks & wine training for the teams as required.
- Develop wine and drinks knowledge for self, with a continuous improvement and competitive awareness.
Sustainability
- Assist with the ESG policy to achieve the Sustainability goals of the company by embedding it into the departments and within the whole team.
- Be able to lead communication on our ESG policy and Earth Check to the team, guests, and suppliers.
- Be an active member of the Green Team Initiatives.
- Liaise with our Head Gardener to promote the use of kitchen garden products in both bars for our guests.
Expected Behaviours
- Friendly: Pleasant, kind and easy to talk to.
- Aspirational: Have hopes and desires to achieve your goals.
- Honest: Have integrity so you can be trusted, straightforward and truthful.
- Challenging: Interested in testing your ability, skills, and the way you think.
This is a hands‑on, guest‑facing role for someone who combines genuine warmth with confidence and technical expertise. You will curate and deliver a thoughtful wine and bar offering, ensuring each interaction feels personal, engaging, and quietly refined. Working closely with the wider food and beverage team, you will play an important role in shaping how our guests experience wine, whisky, and the wider drinks culture of the Highlands.
The ideal candidate will be:
- A strong interest in wine and beverages; formal training or qualifications are advantageous.
- Preferably have WSET level 2.
- Previous experience in a similar role within a quality‑led hospitality environment.
- A natural host, with a warm and engaging manner.
- Attentive to detail, with a calm and thoughtful approach to service.
- A team player with the ability to support and inspire others.
- A genuine passion for hospitality and continuous learning.
Benefits
- Competitive hourly rate and additional Tronc.
- Full training and a personalised training plan to allow you to professionally develop.
- Live in accommodation onsite with staff meals provided.
- Discounted rooms for friends and family.
- 50% discount on food in our restaurants.
- Access to staff activities and use of the surrounding estate as well as monthly BBQ's.
- Opportunities for training and development and £250 to develop skills.
- A supportive team environment in a truly unique setting.
The Torridon Wine and Bar Supervisor Achnasheen The Torridon Restauration environ 1 heure Nouve[...] employer: Relais & Châteaux
The Torridon is an exceptional employer, offering a unique opportunity to work in a stunning Highland location while delivering a memorable beverage experience to guests. With a strong focus on employee growth, competitive benefits including live-in accommodation and training opportunities, and a supportive team culture, you will thrive in an environment that values genuine hospitality and continuous learning.
StudySmarter Expert Advice🤫
We think this is how you could land The Torridon Wine and Bar Supervisor Achnasheen The Torridon Restauration environ 1 heure Nouve[...]
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Torridon. Understand their values, their approach to hospitality, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your knowledge of wine and beverages, as well as your ability to create memorable guest experiences. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! During the interview, let your warm and engaging manner shine through. Remember, they’re looking for someone who can connect with guests and inspire the team. Be yourself and don’t be afraid to share your passion for hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for The Torridon!
We think you need these skills to ace The Torridon Wine and Bar Supervisor Achnasheen The Torridon Restauration environ 1 heure Nouve[...]
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, especially in wine and bar service.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Wine and Bar Supervisor role. Mention any relevant experience with wine, cocktails, or customer service that aligns with what we're looking for.
Be Authentic:We value honesty and authenticity, so be yourself in your application. Share your unique story and what makes you a great fit for our team at The Torridon. We want to know the real you!
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Relais & Châteaux
✨Know Your Drinks
Make sure you brush up on your knowledge of wines, cocktails, and other beverages. Be prepared to discuss different types of drinks, their origins, and how they pair with food. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Hosting Skills
During the interview, demonstrate your ability to create a warm and engaging atmosphere. Share examples from your past experiences where you went above and beyond to make guests feel special. This will highlight your natural hosting abilities and align with the expectations of providing a +1 service.
✨Emphasise Teamwork
Since this role involves working closely with a team, be ready to discuss how you’ve supported and inspired others in previous positions. Talk about your experience in training team members or collaborating with colleagues to enhance the guest experience.
✨Be Ready for Situational Questions
Prepare for questions that assess how you handle challenges, such as guest complaints or busy service periods. Think of specific examples where you maintained composure and provided excellent service under pressure, showcasing your problem-solving skills and commitment to guest satisfaction.
