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- Tasks: Prepare and maintain resort areas to a Forbes 5* standard while assisting guests.
- Company: The Torridon, a luxury resort near Inverness with a focus on excellence.
- Benefits: Accommodation provided, team benefits for development, training, and wellbeing.
- Other info: Great opportunity for personal growth in a supportive environment.
- Why this job: Join a friendly team and make guests' experiences unforgettable in a stunning location.
- Qualifications: A positive attitude and a willingness to learn; no prior experience required.
The predicted salary is between 20000 - 25000 £ per year.
Main Responsibilities
- Prepare the housekeeping of all resort public areas to Forbes 5* standard.
- Prepare housekeeping of resort bedrooms to a Forbes 5* standard.
- Assist with washing and ironing of guest laundry to Forbes standard.
- Communicate with guests during their stay so their expectations are exceeded.
- Supervise and assist with turndown service to a +1 standard.
- Report any faults, breakages, or sub-standard quality in rooms to head housekeeper.
- Assist with guest housekeeping requests – Offering GSOI.
Team
- Support team members on shift with you so they are working in a positive and productive friendly environment.
- Assist with the cleaning of team bedrooms for new arrivals and team areas.
- Assist with the washing of team uniforms.
Productivity
- Re-stock and replenish equipment and supplies in the cupboards.
- Request stock items to ensure the shift is efficient without running out of specific items.
- Report faulty machinery and equipment.
- Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are met deadlines.
- Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved.
Health & Safety
- Ensure complete compliance of self with Health & Safety regulations.
- Report any failures of health & safety immediately following see it sort it fix it policy.
Sustainability & Environment
- Proactively assist with sustainability in your department in reducing energy consumption and wastage.
- Recycle all waste appropriately.
Expected Behaviours
- Friendly: Pleasant, kind and easy to talk to.
- Aspirational: Have hopes and desires to achieve your goals.
- Honest: Have integrity so you can be trusted, straightforward and truthful.
- Challenging: Interested in testing your ability, skills, and the way you think.
Accommodation provided. Team benefits for development, training, wellbeing.
The Torridon Housekeeping Assistant Near Inverness The Torridon Etages environ 5 heures Nouveau[...] employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Torridon Housekeeping Assistant Near Inverness The Torridon Etages environ 5 heures Nouveau[...]
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Torridon. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions related to housekeeping and customer service. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your friendly nature and ability to work well in a team. Share examples of how you've gone above and beyond to exceed guest expectations in previous roles. This is key for a position like this!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace The Torridon Housekeeping Assistant Near Inverness The Torridon Etages environ 5 heures Nouveau[...]
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Mention any previous experience or moments that made you excited about working in a guest-focused environment. We want to see that you genuinely care about exceeding guests' expectations.
Be Specific About Your Skills: Tailor your application by highlighting specific skills that match the job description. If you've got experience with housekeeping standards or team support, make sure to mention it! We appreciate candidates who can demonstrate how their skills align with our Forbes 5* standards.
Keep It Friendly and Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and avoid slang. Show us that you can communicate effectively, just like you would with our guests during their stay!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Torridon!
How to prepare for a job interview at Relais & Châteaux
✨Know the Standards
Familiarise yourself with Forbes 5-star standards, especially in housekeeping. Understand what it takes to maintain those high standards and be ready to discuss how you can contribute to achieving them during your interview.
✨Show Your People Skills
Since communication with guests is key, prepare examples of how you've exceeded guest expectations in previous roles. Think about times when you went above and beyond to ensure a positive experience for someone.
✨Team Player Mindset
Highlight your ability to support team members and create a friendly work environment. Be ready to share experiences where you helped colleagues or contributed to a positive team dynamic.
✨Health & Safety Awareness
Brush up on health and safety regulations relevant to housekeeping. Be prepared to discuss how you would ensure compliance and report any issues, showing that you take safety seriously.