At a Glance
- Tasks: Deliver exceptional guest experiences as a driver and concierge in luxury hospitality.
- Company: Join the prestigious Gilpin Hotel & Lake House, part of Relais & Châteaux.
- Benefits: Competitive salary, generous gratuities, staff meals, and career progression opportunities.
- Other info: Work in a supportive environment with opportunities to learn from industry professionals.
- Why this job: Be the welcoming face for guests in a stunning Lake District setting.
- Qualifications: Experience in luxury hospitality, full UK driving licence, and a passion for service.
The predicted salary is between 28665 - 31005 £ per year.
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Join the team that delivers warm hospitality in the refined luxury setting of Gilpin Hotel & Lake House, proudly awarded Two Michelin Keys. Our driver / concierge plays a pivotal role in crafting seamless guest experiences. From elegant trips between our sites, to thoughtful local recommendations, you’ll be the welcoming face and trusted guide for our guests—ensuring every journey is as memorable as the destination. With a deep knowledge of the Lake District, a flair for discretion, and a passion for service, you’ll help us deliver the kind of personalised excellence that defines Gilpin’s reputation.
What You Bring
- Previous experience in a five-star luxury hospitality setting.
- A confident, courteous driver with a full UK driving licence and clean record.
- Passionate about guest experience, with a calm and professional manner.
- Knowledgeable about the Lake District and enthusiastic about sharing it.
- Impeccably presented, with a natural flair for service and discretion.
- Flexible, proactive, and happy to assist across departments when needed.
Salary & Benefits
Salary: from £28,665 to £31,005. Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
What We Offer
- The opportunity to learn alongside experienced service professionals.
- A supportive, creative, and nurturing environment that encourages development and curiosity.
- Career progression within the Gilpin family of restaurants and hotels.
- Staff meals, uniform, and generous gratuities.
- A beautiful Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
If you’re ready to deliver luxury with every journey, we’d love to hear from you. Apply now: careers@thegilpin.co.uk
Learn more: https://thegilpin.co.uk/join-our-team
Gilpin Hotel & Lake House Driver / Concierge Windermere Gilpin Hotel & Lake House Réception 21 [...] employer: Relais & Châteaux
At Gilpin Hotel & Lake House, we pride ourselves on fostering a warm and supportive work environment that champions personal growth and professional development. As part of the prestigious Pride of Britain Hotels and Relais & Châteaux, our team enjoys unique opportunities to learn from seasoned hospitality professionals while working in the stunning Lake District. With competitive salaries, generous gratuities, and a commitment to excellence, we ensure that every member of our team feels valued and inspired to deliver exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Gilpin Hotel & Lake House Driver / Concierge Windermere Gilpin Hotel & Lake House Réception 21 [...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Relais & Châteaux. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Relais & Châteaux
Don't be shy about reaching out to Relais & Châteaux directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Gilpin Hotel & Lake House Driver / Concierge Windermere Gilpin Hotel & Lake House Réception 21 [...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Relais & Châteaux and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Relais & Châteaux
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
