At a Glance
- Tasks: Welcome guests and assist with luggage in a stunning castle setting.
- Company: Thornbury Castle, the only Tudor Castle hotel in England.
- Benefits: Competitive pay, tips, holiday perks, and complimentary stays after probation.
- Other info: Flexible hours with opportunities for career development and training.
- Why this job: Join a unique team and create unforgettable experiences for guests.
- Qualifications: Strong communication skills and a reliable team player.
The predicted salary is between 25000 - 30000 € per year.
Relais & Chateau at Thornbury Castle are seeking a Hotel Porter to join our professional and hardworking Front of House team. You will be working in a unique and beautifully restored Castle creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program, bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces. Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Employment Details
- £12.71 per hour
- Permanent position
- Zero hours contract
- Full flexibility required Monday – Sunday
Responsibilities
- Greeting guests arriving at the hotel
- Assisting with handling guests’ luggage
- Helping to escort guests to their rooms
- Answering any guest queries, directing them to the correct department where necessary
- Helping to keep guest and public areas clean and tidy
- Working closely with other staff to ensure the safety of guests
- Assisting with room deliveries such as room service or extra amenities
Qualifications
- Strong interpersonal and communication skills
- Ability to be a reliable team member
Benefits
- An additional share of the service charge and tips every month
- 28 days holiday including bank holidays
- An additional paid day off on your birthday
- Complimentary stay at the castle after 3 months probation period successfully passed
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Career development programmes
- Uniform and meals provided whilst on duty and free parking
Thornbury Castle Hotel Porter Thornbury Thornbury Castle Réception environ 7 heures Nouveau DÉC[...] in Bristol employer: Relais & Châteaux
Thornbury Castle Hotel offers a unique and enriching work environment, set in a beautifully restored Tudor castle that provides an exceptional backdrop for delivering 5* hospitality. Employees benefit from competitive pay, generous holiday allowances, and opportunities for professional development, all while being part of a dedicated team committed to creating memorable experiences for guests. With additional perks such as complimentary stays, discounts, and recognition programmes, working at Thornbury Castle is not just a job, but a chance to be part of something truly special.
StudySmarter Expert Advice🤫
We think this is how you could land Thornbury Castle Hotel Porter Thornbury Thornbury Castle Réception environ 7 heures Nouveau DÉC[...] in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Thornbury Castle's history and unique features. This will not only impress during your interview but also help you connect with guests on a personal level.
✨Tip Number 2
Practice your communication skills! As a Hotel Porter, you'll be the face of the hotel. Role-play common guest interactions with friends or family to build confidence and ensure you're ready to provide that refined hospitality we pride ourselves on.
✨Tip Number 3
Network like a pro! Reach out to current or former staff at Thornbury Castle through social media platforms. They can offer insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in being part of our team!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our amazing Front of House team at Thornbury Castle. Don’t miss out on this opportunity!
We think you need these skills to ace Thornbury Castle Hotel Porter Thornbury Thornbury Castle Réception environ 7 heures Nouveau DÉC[...] in Bristol
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference in how we perceive you.
Tailor Your Application:Make sure to tailor your application specifically for the Hotel Porter role at Thornbury Castle. Highlight relevant experiences and skills that align with our goal of delivering refined and personalised hospitality.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you a great fit for our Front of House team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly and ensures you’re considered for this unique opportunity at Thornbury Castle.
How to prepare for a job interview at Relais & Châteaux
✨Know the Castle Inside Out
Before your interview, take some time to research Thornbury Castle and its history. Familiarise yourself with its unique features and the services it offers. This will not only impress the interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Interpersonal Skills
As a Hotel Porter, you'll be interacting with guests regularly. During the interview, highlight your strong communication skills and any previous experience in customer service. Share specific examples of how you've handled guest queries or resolved issues to demonstrate your ability to create memorable experiences.
✨Dress the Part
First impressions matter! Make sure you dress smartly for the interview, reflecting the 5* standard of Thornbury Castle. A polished appearance shows that you understand the importance of professionalism in the hospitality industry.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or what a typical day looks like for a Hotel Porter. Asking insightful questions shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
