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- Tasks: Welcome guests, manage bookings, and create unforgettable experiences in a stunning castle setting.
- Company: Thornbury Castle, a unique Tudor hotel offering refined hospitality.
- Benefits: Competitive salary, holiday perks, complimentary stays, and discounts for staff and family.
- Why this job: Join a passionate team and make a lasting impression in a historic castle.
- Qualifications: Experience in hospitality, strong IT skills, and a passion for customer service.
- Other info: Dynamic work environment with training opportunities and career growth.
The predicted salary is between 26600 - 28600 £ per year.
Relais & Chateau at Thornbury Castle are seeking a Hotel Receptionist to join our hard working and professional Front Office Team. You will be working in a unique and beautifully restored Castle and be someone who has the passion to deliver truly memorable and impressive 5* experiences for our guests.
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has undergone a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar and two unique meeting and conference spaces. Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life.
Job Description:
- £26,600 per annum (depending on experience)
- Full time permanent position – 40 hours per week worked over 5 days on a rota basis Monday to Sunday (8 hour shifts between from 7 am to 11 pm) full flexibility required
- An additional share of service charge and tips (estimated 2k per year)
You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence. Responsibilities include:
- Checking guests in and out of the hotel, making reservations, restaurant bookings and helping guests organise the best stay for them.
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required.
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift).
- Providing guests with information about our incredible castle and the full hotel services along with any activities that they can book up in the local area.
- Excellent communicator and listener with a creative and positive attitude with ability to address any of our guests’ requirements.
- Responding to telephone and in-person queries regarding reservations, hotel information and guest concerns in a timely fashion.
Qualifications:
- Experience in a similar role, ideally in a 4* or above establishment.
- IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS.
- Proficient in verbal and written English.
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills.
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
Additional Information:
- 28 days holiday including bank holidays.
- An additional paid day off on your birthday.
- Complimentary stay at the Castle after 3 months’ probation period successfully passed.
- Training programs via internal & external professionals and access to online training facilities.
- Staff and family rates on hotel accommodation and discounts on food and beverage.
- Recognition programmes.
- Uniform and meals provided whilst on duty and free parking.
Hotel Receptionist in Bristol employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Thornbury Castle's history, services, and local attractions. This way, when you chat with guests, you can share your passion and make their stay truly memorable.
✨Tip Number 2
Practice your communication skills! Whether it’s face-to-face or over the phone, being warm and friendly is key. Role-play with a friend or family member to boost your confidence in handling guest queries and concerns.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and get familiar with the Opera Front Office System. Being tech-savvy will help you stand out and ensure smooth check-ins and reservations for our guests.
✨Tip Number 4
Apply through our website! It’s the best way to show your enthusiasm for joining our team at Thornbury Castle. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hotel Receptionist in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you’re excited about creating memorable experiences for our guests at Thornbury Castle!
Tailor Your CV: Make sure your CV highlights relevant experience, especially in similar roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Personable: Since you’ll be the first point of contact for our guests, your written application should reflect your warm and friendly personality. Use a conversational tone to show us you’re approachable and ready to make a great first impression.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at our unique hotel!
How to prepare for a job interview at Relais & Châteaux
✨Know the Castle Inside Out
Before your interview, make sure you research Thornbury Castle thoroughly. Familiarise yourself with its history, unique features, and the services offered. This will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to provide excellent customer service. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate IT Proficiency
Since strong IT skills are essential for this role, brush up on your knowledge of Microsoft Office and any hotel management systems you’ve used before. Be ready to discuss how you've used these tools to enhance guest experiences or streamline operations in previous jobs.
✨Emphasise Flexibility and Teamwork
The role requires working various shifts, so be prepared to discuss your availability and willingness to adapt. Also, share examples of how you've successfully worked as part of a team in fast-paced environments, as collaboration is key in hospitality.