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- Tasks: Welcome guests, assist with luggage, and ensure a memorable stay in a stunning castle.
- Company: Thornbury Castle, the only Tudor Castle hotel in England, offering a unique experience.
- Benefits: £12.71/hour, tips, 28 days holiday, birthday off, and staff discounts.
- Other info: Enjoy training opportunities and complimentary stays after probation.
- Why this job: Join a regal team and create unforgettable experiences for guests in a beautiful setting.
- Qualifications: Strong communication skills and a reliable team player.
The predicted salary is between 26400 - 26400 £ per year.
Relais & Chateau at Thornbury Castle are seeking a Hotel Porter to join our professional and hardworking Front of House team. You will be working in a unique and beautifully restored Castle creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently undergone a multi-million pound refurbishment program, bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces. Our company goal is to deliver refined and personalised hospitality to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Job Description
- £12.71 per hour shifts between 12 noon and 8:00pm, Monday to Friday
- Greeting guests arriving at the hotel
- Assisting with handling guests’ luggage
- Helping to escort guests to their rooms
- Answering any guest queries, directing them to the correct department where necessary
- Helping to keep guest and public areas clean and tidy
- Working closely with other staff to ensure the safety of guests
- Assisting with room deliveries such as room service or extra amenities
Qualifications
- Strong interpersonal and communication skills
- Ability to be a reliable team member
Additional Information
- An additional share of the service charge and tips every month
- 28-days holiday including bank holidays
- An additional paid day off on your birthday
- Complimentary stay at the castle after 3 months probation period successfully passed
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Uniform and meals provided whilst on duty and free parking
Hotel Porter in Bristol employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Porter in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Thornbury Castle's layout, services, and history. This way, when you greet guests or answer queries, you’ll sound like a pro and make a great first impression.
✨Tip Number 2
Show off your personality! When you meet potential employers, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can create memorable experiences for guests, so be yourself!
✨Tip Number 3
Network like a champ! Connect with current staff or alumni from your training programmes. They might have insider tips or even know about job openings that aren’t advertised yet. Plus, it’s always good to have a friendly face in the team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Thornbury Castle, making it easier for us to find the perfect fit for our team.
We think you need these skills to ace Hotel Porter in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for working in a unique place like Thornbury Castle.
Tailor Your Application: Make sure to tailor your application to the Hotel Porter role. Highlight any relevant experience or skills that align with our goal of delivering refined and personalised hospitality. We love seeing how you can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Relais & Châteaux
✨Know the Castle Inside Out
Before your interview, take some time to research Thornbury Castle. Familiarise yourself with its history, unique features, and the services it offers. This will not only impress the interviewers but also help you answer questions more confidently.
✨Show Off Your People Skills
As a Hotel Porter, you'll be interacting with guests constantly. During the interview, share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and make guests feel welcome, as this is key to creating memorable experiences.
✨Dress the Part
First impressions matter! Dress smartly for your interview to reflect the 5* environment of the hotel. A neat and professional appearance shows that you understand the importance of presentation in the hospitality industry.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the team dynamics or training opportunities available. This shows your genuine interest in the role and helps you assess if the hotel is the right fit for you.