At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a memorable stay.
- Company: Thornbury Castle, a stunning Tudor hotel offering 5* experiences.
- Benefits: Competitive pay, tips, holiday, birthday off, and staff discounts.
- Other info: Enjoy career development, training opportunities, and a beautiful work environment.
- Why this job: Be part of a unique castle experience and create lasting memories for guests.
- Qualifications: Strong communication skills and a team player attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
- Overview
- Relais & Chateau at Thornbury Castle are seeking a
Hotel Porter to join our professional and hardworking Front of House team.
You will be working in a unique and beautifully restored Castle creating truly memorable and impressive 5* experiences for our guests.
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England.
The Castle has recently undergone a multi-million pound refurbishment program, bringing back to life the regal grandeur of its past.
Located 20 minutes’ drive from Bristol, it offers 26 rooms and suites, an award-winning restaurant, bar, and two unique meeting and conference spaces.
Our company goal is to deliver "refined and personalised hospitality" to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life.
To feel like royalty in a unique place with unique people.
- Job Details
- Permanent position
- Zero hours contract
- Full flexibility required Monday - Sunday
Responsibilities
- Greeting guests arriving at the hotel
- Assisting with handling guests’ luggage
- Helping to escort guests to their rooms
- Answering any guest queries, directing them to the correct department where necessary
- Helping to keep guest and public areas clean and tidy
- Working closely with other staff to ensure the safety of guests
- Assisting with room deliveries such as room service or extra amenities
Qualifications
- Strong interpersonal and communication skills
- Ability to be a reliable team member
- Additional Information
- An additional share of the service charge and tips every month
- 28-days holiday including bank holidays
- An additional paid day off on your birthday
- Complimentary stay at the castle after 3 months probation period successfully passed
- Training programs via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Career development programmes
- Uniform and meals provided whilst on duty and free parking
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