We are looking for an experienced, organised and motivated Head Housekeeper to lead our housekeeping team and ensure consistently high standards of cleanliness and presentation throughout Palé Hall.
This is a hands‑on leadership role for someone who takes pride in maintaining excellent standards, enjoys supporting and developing a team, and can organise a busy housekeeping operation effectively.
This is a full time permanent position, 40 hours per week, five days over seven.
In return we offer a competitive salary, a share of monthly gratuities, generous staff discounts, free meals on duty, on-site parking and the chance to work in a really stunning location within a great team of people.
As Head Housekeeper, you will take responsibility for the day‑to‑day running of the housekeeping department. Your duties will include:
- Leading, supervising and motivating the housekeeping team
- Planning daily workloads, rotas and staff allocation
- Ensuring all rooms and communal areas are cleaned and presented to a consistently high standard
- Carrying out regular quality and cleanliness inspections
- Training, supporting and developing members of the housekeeping team
- Monitoring stock levels and ordering cleaning products, linen and other supplies as required
- Ensuring equipment is maintained and used safely
- Working closely with other departments to ensure an efficient and professional service
- Ensuring health and safety, COSHH and infection‑control procedures are followed
- Responding promptly and professionally to any housekeeping issues
- Supporting recruitment, induction and performance management within the department
We are looking for someone who:
- Has previous housekeeping experience, ideally including supervisory or management responsibility
- Has excellent attention to detail and takes pride in maintaining high standards
- Is confident leading, motivating and organising a team
- Has good communication and interpersonal skills
- Can prioritise workloads and remain organised in a busy environment
- Is reliable, approachable and willing to take a hands‑on approach
- Understands the importance of health and safety and safe working practices
- Is committed to delivering an excellent experience for our guests
Gratuities
Meals on duty
Onsite parking
Generous employee discounts
This is a full time permanent position, 40 hours per week,fivedays over seven Monday to Sunday.
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Head Housekeeper in Bala employer: Relais & Châteaux
The Idle Rocks & St Mawes Hotel is an exceptional employer, offering a unique opportunity to work in the stunning seaside location of St Mawes, renowned for its luxury and charm. With a supportive and passionate team, employees benefit from competitive salaries, generous gratuity packages, and opportunities for personal growth while shaping memorable guest experiences. The company fosters a vibrant work culture that encourages creativity and autonomy, making it an ideal place for those looking to make a meaningful impact in the hospitality industry.
