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- Tasks: Run a section of the restaurant, ensuring a top-notch dining experience for guests.
- Company: Join a vibrant restaurant known for its exceptional service and delicious menu.
- Benefits: Enjoy flexible shifts, competitive pay, and a fun work environment with great team spirit.
- Why this job: Perfect for those who love food, people, and want to develop their hospitality skills.
- Qualifications: No prior experience needed, just a passion for service and a willingness to learn.
- Other info: Opportunity to grow within the company and be part of a dynamic team.
Runs a section of the restaurant to a high standard throughout the guest’s full dining experience.
Shows flexibility and adaptability in working both breakfast, lunch and dinner shifts.
Sets up the restaurant before dinner service according to the table plan.
Opens tables on EPOS ahead of dinner service, recording any allergies or requests.
Understands the menu and any amendments that need to be made for allergens.
Communicates guest issues with the management team and the kitchen.
Processes food orders and payments on EPOS.
Takes drinks orders and processes them on EPOS.
Processes vouchers on EPOS.
Charges bills to guest’s rooms accurately.
Prepares tea and coffee to guest’s requirement.
Presents and explains the layout of the wine list to guests.
Seats guests confidently in the restaurant and explains how the menu works.
Serves dishes to the guests confidently using the correct explanation from the kitchen.
Calls away dishes to the kitchen in an efficient manner.
Clears tables with elegance.
Reads guests confidently and understands the table side manner they may be expecting.
Understands safety procedures and follows them to ensure guests and colleagues are kept safe.
Represents the restaurant in a positive manner all while on hotel grounds.
Communicates clearly with guests to manage their expectations and never mislead.
Takes pride in and looks after the uniform provided by SOURCE.
Sets a good example for the Chef de Rangs and Commis Waiters.
Has a good understanding of food hygiene and the role it plays in every part of the restaurant.
Supports the management team in the smooth running of the restaurant.
Contributes to guest profiles for returning guests.
Handles end of night banking and shift handovers.
Waiter/Head Waiter employer: Relais & Châteaux UK
Contact Detail:
Relais & Châteaux UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter/Head Waiter
✨Tip Number 1
Familiarise yourself with the menu and any potential allergens. This knowledge will not only help you during the interview but also demonstrate your commitment to guest safety and satisfaction.
✨Tip Number 2
Practice your communication skills, especially in managing guest expectations. Role-playing different dining scenarios with friends can help you feel more confident when interacting with guests.
✨Tip Number 3
Showcase your adaptability by being open to working various shifts. Highlight any previous experience where you've successfully managed different roles or responsibilities in a fast-paced environment.
✨Tip Number 4
Research the restaurant's style and ethos. Understanding their approach to service and guest experience will allow you to align your answers during the interview with their values.
We think you need these skills to ace Waiter/Head Waiter
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Waiter/Head Waiter position. Understand the key responsibilities and skills required, such as menu knowledge, customer service, and handling EPOS systems.
Tailor Your CV: Customise your CV to highlight relevant experience in the hospitality industry. Emphasise any previous roles where you managed a section of a restaurant or demonstrated excellent customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the restaurant industry. Mention specific experiences that relate to the job description, such as handling guest requests or working flexible shifts.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality sector.
How to prepare for a job interview at Relais & Châteaux UK
✨Know the Menu Inside Out
Familiarise yourself with the menu, including any allergens and special requests. Being able to confidently explain dishes and their ingredients will impress the interviewers and show your commitment to guest satisfaction.
✨Demonstrate Flexibility
Be prepared to discuss your availability for breakfast, lunch, and dinner shifts. Highlight any previous experience where you adapted to different working hours or environments, as this is crucial for the role.
✨Showcase Your Communication Skills
Effective communication is key in a restaurant setting. Practice how you would handle guest issues or relay information between the kitchen and management. Clear and confident communication can set you apart from other candidates.
✨Emphasise Teamwork and Leadership
As a Head Waiter, you'll need to lead by example. Share examples of how you've supported team members in the past and contributed to a positive working environment. This will demonstrate your ability to manage and inspire others.
