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- Tasks: Manage reservations and assist guests with check-in and check-out.
- Company: Join a vibrant hospitality team dedicated to exceptional customer service.
- Benefits: Enjoy flexible hours, employee discounts, and a fun work environment.
- Why this job: Perfect for those who love interacting with people and thrive in a dynamic setting.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills.
- Other info: Ideal for students looking for part-time work that fits around their studies.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Duties involve taking reservations for bedrooms, restaurants and private events, both online and by direct call/email, processing information, communicating effectively with other departments, carrying out check-in and check-out processes, responsibility for cash and card payments on the shift, and associated reception duties as required.
Receptionist employer: Relais & Châteaux UK
Contact Detail:
Relais & Châteaux UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with our services and offerings. Knowing the ins and outs of our bedrooms, restaurants, and event spaces will help you answer queries confidently and impress during any interactions.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for guests, so being able to communicate clearly and effectively is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with technology. Familiarise yourself with reservation systems and payment processing software. Being tech-savvy will not only make your job easier but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 4
Showcase your customer service experience. Whether it's through previous jobs or volunteer work, highlight any relevant experience where you've dealt with customers. This will demonstrate your ability to handle various situations with grace and professionalism.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and reception duties. Include specific examples of how you've handled reservations, check-ins, and payments in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to work with different departments. Mention your enthusiasm for the role and how your background makes you a great fit for the receptionist position.
Highlight Customer Service Skills: In your application, emphasise your customer service skills. Provide examples of how you've successfully managed customer inquiries and resolved issues, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a receptionist.
How to prepare for a job interview at Relais & Châteaux UK
✨Showcase Your Communication Skills
As a receptionist, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally, both verbally and in writing. You might be asked to role-play a scenario where you handle a reservation or address a customer query.
✨Familiarise Yourself with the Company
Research the company’s values, services, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation. Tailor your responses to align with their mission.
✨Prepare for Common Receptionist Scenarios
Think about common situations you might face as a receptionist, such as handling difficult customers or managing multiple tasks at once. Prepare examples from your past experiences that highlight your problem-solving skills and ability to multitask.
✨Dress Professionally
First impressions matter, especially in a customer-facing role. Dress smartly and appropriately for the interview to convey professionalism. This shows that you take the opportunity seriously and understand the importance of representing the company well.
