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For Companies At a Glance
- Tasks: Provide luxurious spa treatments and ensure a top-notch guest experience.
- Company: Join the prestigious Gilpin Hotel & Lake House, part of Pride of Britain Hotels.
- Benefits: Enjoy competitive pay, tips, discounts, and free staff transport.
- Why this job: Be part of a harmonious team in a stunning environment with opportunities for growth.
- Qualifications: Previous spa experience and strong customer service skills are essential.
- Other info: Flexible hours with potential for relocation assistance.
Overview
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Responsibilities
- Performs treatments in Spa Space, Jetty Spa, Guests Spa Lodges and Suites.
- Shows a good knowledge of all spa treatments and the products used in the spa, both ESPA and Pure Lakes.
- Provides all spa treatments to the highest standards and adheres to the correct treatment protocols. In house training and ESPA training are provided.
- Carries out a full consultation with guests and is knowledgeable about contra-indications.
- Hosts spa trails and looks after guests when using spa facilities.
- Upsells treatments to generate revenue for the spa and recommends retail products to guests to help with their individual needs and enhance their experience.
- Ensures that any special occasions for guests are recognised.
- Navigates the spa diary and creates spa reservations, responding to emails in a timely manner, sending guests confirmation emails.
- Assists the Spa Manager with daily running of the spa and reports to the Spa manager or deputy in absence of Spa Manager.
- Has excellent time management and has a good knowledge of the Gilpin Hotel and Lake House and its practices.
- Informs the Spa Manager or deputy of any low stock levels of products and consumables which will impact on treatments.
- Ensures both spas are kept immaculately clean and well presented. Checking that products and consumables are topped up.
- Cleans spa facilities to correct standards as per departmental guidelines and ensures all spa laundry is taken to be washed. Clean laundry to be brought to the spa and put away neatly.
- Ensures that all guest issues are reported to the Spa Manager and on Gilpin Academy as soon as possible.
- Charges treatments and products through EPOS system and PDQ.
- Achieves retail targets set by management.
- Unpacks and stores stock on arrival.
- Ensures a detailed handover is completed each day.
- Completes the end of day banking.
- Informs the Spa manager or deputy of any health and safety risks/issues and adheres to health & safety standards.
- Helps out other departments when required and if time allows.
- Maintains a clean, tidy, organised and safe working environment at all times.
- Is immaculately presented at all times in clean pressed uniform, with long hair tied back. Attention to personal hygiene is also extremely important.
Qualifications
- Previous experience in a similar level of establishment is preferred.
- Relevant qualifications in treatments that are offered in this particular Spa
- Face to face experience with guests is essential.
- Strong teamwork and communication skills to effectively collaborate with other teams in the business, in particular the front of house teams.
- Flexibility to work weekends and holidays, as per the demands of the business.
- Exceptional customer service skills and good listening skills
- Ability to work in a busy environment and under pressure
- Ability to work under own initiative
- Excellent organisational skills
- Strong sense of need for achievement of goals and success
- High level of motivation, determination and commitment
- To undertake additional or other duties or work as necessary to meet the needs of the business.
- Good health and a general level of fitness is required for this role.
- Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.
Compensation and Benefits
Salary: £12.25 to £13.25 per hour
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month, pro rata to hours worked.
Plus commission on any retail sales you make.
Hours: 16 hours per week
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Gym membership
- On-site parking
Other
Relocation assistance may be available
Staff transport provided free between staff houses and hotel
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Gilpin Hotel & Lake House Spa Therapist Windermere Gilpin Hotel & Lake House Spa & Loisirs envi[...] employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gilpin Hotel & Lake House Spa Therapist Windermere Gilpin Hotel & Lake House Spa & Loisirs envi[...]
✨Tip Number 1
Familiarise yourself with the specific treatments and products used at Gilpin Hotel & Lake House, particularly ESPA and Pure Lakes. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Highlighting your ability to connect with guests will be crucial in a spa environment.
✨Tip Number 3
Network with current or former employees of Gilpin Hotel & Lake House if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially weekends and holidays. Emphasising your willingness to adapt to the needs of the business can set you apart from other candidates.
We think you need these skills to ace Gilpin Hotel & Lake House Spa Therapist Windermere Gilpin Hotel & Lake House Spa & Loisirs envi[...]
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Spa Therapist position at Gilpin Hotel & Lake House. Tailor your application to highlight relevant experience and skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for spa treatments and customer service. Mention specific experiences that demonstrate your ability to perform treatments to high standards and your knowledge of products like ESPA and Pure Lakes.
Highlight Relevant Experience: In your CV, emphasise any previous experience in similar establishments, particularly in spa settings. Include details about your qualifications and any face-to-face guest interaction that showcases your customer service skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury hospitality environment.
How to prepare for a job interview at Relais & Châteaux
✨Know Your Treatments
Familiarise yourself with the spa treatments offered at Gilpin Hotel & Lake House, especially those using ESPA and Pure Lakes products. Be prepared to discuss your experience with these treatments and how you can provide them to the highest standards.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this role, think of examples from your past experiences where you went above and beyond for a guest. Highlight your ability to listen and respond to individual needs during the interview.
✨Demonstrate Teamwork
This position requires strong teamwork and communication skills. Be ready to share instances where you successfully collaborated with others, particularly in a busy environment, and how you contributed to a positive team dynamic.
✨Dress to Impress
As a Spa Therapist, maintaining a professional appearance is vital. Dress immaculately for your interview, ensuring your outfit is clean and pressed. This will reflect your understanding of the importance of personal hygiene and presentation in the spa industry.
