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- Tasks: Deliver exceptional guest experiences as a driver and concierge in luxury hospitality.
- Company: Join the prestigious Gilpin Hotel & Lake House, part of Relais & Châteaux.
- Benefits: Competitive salary, generous gratuities, staff meals, and career progression opportunities.
- Why this job: Be the welcoming face for guests in a stunning Lake District setting.
- Qualifications: Experience in luxury hospitality, full UK driving licence, and a passion for service.
- Other info: Work in a supportive environment with opportunities to learn from industry professionals.
The predicted salary is between 28665 - 31005 £ per year.
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Join the team that delivers warm hospitality in the refined luxury setting of Gilpin Hotel & Lake House, proudly awarded Two Michelin Keys. Our driver / concierge plays a pivotal role in crafting seamless guest experiences. From elegant trips between our sites, to thoughtful local recommendations, you’ll be the welcoming face and trusted guide for our guests—ensuring every journey is as memorable as the destination. With a deep knowledge of the Lake District, a flair for discretion, and a passion for service, you’ll help us deliver the kind of personalised excellence that defines Gilpin’s reputation.
What You Bring
- Previous experience in a five-star luxury hospitality setting.
- A confident, courteous driver with a full UK driving licence and clean record.
- Passionate about guest experience, with a calm and professional manner.
- Knowledgeable about the Lake District and enthusiastic about sharing it.
- Impeccably presented, with a natural flair for service and discretion.
- Flexible, proactive, and happy to assist across departments when needed.
Salary & Benefits
Salary: from £28,665 to £31,005. Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
What We Offer
- The opportunity to learn alongside experienced service professionals.
- A supportive, creative, and nurturing environment that encourages development and curiosity.
- Career progression within the Gilpin family of restaurants and hotels.
- Staff meals, uniform, and generous gratuities.
- A beautiful Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
If you’re ready to deliver luxury with every journey, we’d love to hear from you. Apply now: careers@thegilpin.co.uk
Learn more: https://thegilpin.co.uk/join-our-team
Gilpin Hotel & Lake House Driver / Concierge Windermere Gilpin Hotel & Lake House Réception 21 [...] employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Gilpin Hotel & Lake House Driver / Concierge Windermere Gilpin Hotel & Lake House Réception 21 [...]
✨Tip Number 1
Get to know the company inside out! Research Gilpin Hotel & Lake House, their values, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work there. Plus, a referral can go a long way!
✨Tip Number 3
Practice your hospitality skills! Think of scenarios where you might need to impress guests as a driver/concierge. Role-play with a friend or family member to get comfortable with delivering that top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It shows you’re genuinely interested in being part of the Gilpin family. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Gilpin Hotel & Lake House Driver / Concierge Windermere Gilpin Hotel & Lake House Réception 21 [...]
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for providing exceptional guest service, as this is key to fitting in with our team at Gilpin Hotel & Lake House.
Highlight Relevant Experience: Make sure to detail any previous roles you've had in luxury hospitality settings. We want to see how your background aligns with the high standards we uphold at Gilpin, so don’t hold back on showcasing your skills and achievements!
Be Personable and Professional: Your written application should reflect your personality while maintaining professionalism. Use a friendly tone that conveys your enthusiasm for the role, as we value warm and approachable individuals who can connect with our guests.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you can ensure your application reaches us promptly and you’ll have access to all the latest updates about the position and our team!
How to prepare for a job interview at Relais & Châteaux
✨Know Your Stuff About the Lake District
Make sure you brush up on your knowledge of the Lake District. Guests will expect you to provide insightful recommendations and local tips, so being well-versed in the area will show your passion for service and enhance their experience.
✨Showcase Your Hospitality Skills
During the interview, highlight your previous experience in luxury hospitality. Share specific examples of how you've gone above and beyond for guests, as this role is all about delivering personalised excellence and warm hospitality.
✨Dress to Impress
First impressions matter! Ensure you’re impeccably presented for the interview. This reflects your understanding of the high standards at Gilpin Hotel & Lake House and your commitment to maintaining a professional image.
✨Be Ready for Scenario Questions
Prepare for questions that assess your problem-solving skills and discretion. Think of scenarios where you had to handle difficult situations or provide exceptional service, as these will demonstrate your ability to thrive in a fast-paced, luxury environment.
