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- Tasks: Be the welcoming face of our luxury hotel, managing guest experiences with warmth and efficiency.
- Company: Join the prestigious Gilpin Hotel & Lake House in the stunning Lake District.
- Benefits: Competitive salary, generous gratuities, staff meals, and opportunities for growth.
- Why this job: Work in a dynamic environment and contribute to exceptional guest experiences.
- Qualifications: Confident communicator with attention to detail and previous guest service experience.
- Other info: Join a passionate team within two renowned hospitality networks.
The predicted salary is between 28665 - 31005 £ per year.
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid‑back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners. Join the outstanding team at Gilpin Hotel & Lake House, a five‑star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance.
Your Role as Front Office Agent:
- Greets guests with warmth, efficiency, and genuine care.
- Manages check‑ins, check‑outs, and reservations with precision.
- Coordinates guest requests and concierge services with flair.
- Liaises with housekeeping, spa, and restaurant teams to ensure smooth operations.
- Upholds Gilpin’s standards of luxury, discretion, and personalised service.
- Contributes to a culture of excellence, learning, and genuine care.
- Promotes the highest standards of etiquette, presentation, and professionalism.
What You Bring:
- A confident communicator with a natural sense of hospitality.
- Impeccable attention to detail and a positive, proactive mindset.
- Previous front office or guest service experience (luxury preferred).
- Comfortable with booking systems and multitasking under pressure.
- A team player who thrives in a fast‑paced, guest‑focused environment.
Salary: from £28,665 to £31,005. Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.
What We Offer:
- The chance to work alongside a team of passionate professionals.
- A supportive, dynamic and creative environment.
- Opportunities for growth and development within the Gilpin family.
- Staff meals, uniform, and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
If you’re ready to bring your personality, professionalism, and passion to our front desk, we’d love to hear from you.
Front Office Agent employer: Relais & Châteaux
Contact Detail:
Relais & Châteaux Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gilpin Hotel & Lake House. Familiarise yourself with their values, services, and what makes them stand out in the luxury hospitality scene. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Front Office Agent, you'll be the face of the guest experience. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle check-ins and guest requests with ease.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. Highlight your passion for hospitality and any unique experiences that demonstrate your warmth and attention to detail. We want to see the real you!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front Office Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and what makes you tick.
Tailor Your CV: Make sure your CV is tailored to the Front Office Agent role. Highlight any relevant experience in guest service or front office roles, especially in luxury settings, to show us you’re the perfect fit!
Be Detail-Oriented: Attention to detail is key in our industry. Double-check your application for any typos or errors before sending it off. A polished application reflects your professionalism and care.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Relais & Châteaux
✨Show Your Passion for Hospitality
When interviewing for the Front Office Agent position, let your love for hospitality shine through. Share personal stories that highlight your experiences in providing exceptional service and how you connect with guests. This will demonstrate your genuine care and enthusiasm for the role.
✨Know the Gilpin Inside Out
Do your homework on Gilpin Hotel & Lake House! Familiarise yourself with their unique offerings, values, and the luxury standards they uphold. Being able to discuss specific features or recent accolades during your interview will show that you're genuinely interested and well-prepared.
✨Practice Your Communication Skills
As a Front Office Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling guest inquiries or managing check-ins, to showcase your ability to handle pressure with grace.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Dress smartly and professionally for your interview, reflecting the high standards of Gilpin. This not only shows respect for the opportunity but also aligns with the presentation expectations of the role.
