At a Glance
- Tasks: Engage customers with delicious food and drink samples while driving sales through great conversations.
- Company: Join an award-winning team at Smollan, known for its supportive and inclusive culture.
- Benefits: Earn £14.99/hour plus performance incentives, with flexible shifts to fit your schedule.
- Other info: Enjoy full training and work in a dynamic, quality-focused retail environment.
- Why this job: Be the face of premium brands and create memorable experiences for shoppers.
- Qualifications: Confident communicators with a passion for customer engagement; retail experience is a plus.
The predicted salary is between 14.99 - 14.99 £ per hour.
We're recruiting confident, personable Brand Ambassadors to deliver high quality in-store sampling experiences within a premium retail environment. You’ll represent a curated range of food and drink brands, offering samples, engaging customers, and helping drive sales through great conversations and product knowledge.
Package: £14.99/hour (includes holiday pay) + performance-based incentives
Shifts available: Fridays, Saturdays, and Sundays
Shift Times: 10am - 5pm (7 hours)
Location: Abergavenny, NP7
Your Role
- Create a Premium Experience: Deliver sampling in a warm, knowledgeable, and professional manner. This will involve preparation of samples for customers to enjoy.
- Engage Customers Naturally: Initiate conversations and build rapport with a wide range of shoppers.
- Promote with Confidence: Share product knowledge, key features, and recommendations.
- Drive Sales Through Experience: Encourage purchases by creating positive, memorable interactions.
- Represent High Standards: Maintain excellent presentation and professionalism at all times.
What We Offer
- Flexible Work: Choose shifts that suit your availability.
- Full Training: Including Level 2 Food Hygiene certification.
- Premium Environment: Opportunity to work within a quality-focused retail setting.
We’re Looking For
- Confident and engaging communicators.
- Individuals who are well-presented and professional.
- Reliable, proactive, and customer-focused people.
- Comfortable sampling and promoting alcohol where required.
- Experience in retail, hospitality, promotions, or customer service is advantageous, but not essential.
At Smollan, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.
Awards
We’re proud to be recognised as one of UK & Europe’s Best Workplaces every year since 2015, with additional accolades:
- UK’s Best Workplaces for Women (since 2018)
- UK’s Best Workplaces for Wellbeing (since 2018)
- UK’s Best Workplaces for Development (since 2024)
- UK’s Best Workplaces in Consulting & Professional Services (2023)
- Happiest Workplace Award (WorkL, 2023, 2024 & 2025)
We’re also the most awarded agency in our industry, with multiple FMBE awards and more Agency of the Year titles than any competitor.
Sustainability
Our environmental achievements include:
- Ecovadis – Silver Award
- ISO 14001 & ISO 27001 Certifications
- Cyber Essentials Accreditation
- Partnership with Oblong Trees
In January 2026, REL Field Marketing became part of the Smollan brand, marking an exciting next chapter in our journey. You’ll be working for a business that values its local teams, now supported by global best practices, shared knowledge, and opportunities to build your career as part of a truly international organisation.
Brand Ambassador in Merthyr Tydfil employer: REL Field Marketing
Smollan is an excellent employer that values its employees by offering a flexible work schedule and the opportunity to earn quarterly bonuses, making it a rewarding place to grow your career. With a strong focus on relationship-building and independent territory management, you will thrive in a supportive work culture that encourages personal development and professional excellence in the vibrant Belfast area.
StudySmarter Expert Advice🤫
We think this is how you could land Brand Ambassador in Merthyr Tydfil
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like REL Field Marketing, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like REL Field Marketing!
We think you need these skills to ace Brand Ambassador in Merthyr Tydfil
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at REL Field Marketing, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at REL Field Marketing and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show REL Field Marketing that you’re ready to jump in and contribute right away!
How to prepare for a job interview at REL Field Marketing
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
