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- Tasks: Engage customers with food and drink samples while promoting top brands.
- Company: Join REL Field Marketing, an award-winning workplace focused on inclusivity and employee success.
- Benefits: Enjoy flexible hours, earn £14.34 per hour, and access performance-based incentives.
- Why this job: Experience a vibrant work culture without the stress of traditional retail or hospitality roles.
- Qualifications: Previous experience in hospitality or retail is preferred but not essential; training provided.
- Other info: Work-life balance with shifts from Thursday to Sunday; pick your own schedule!
What’s the role about?
We’re hiring In-Store Brand Ambassadors to deliver exciting product sampling experiences and promotions across leading supermarkets and retail locations and we have an opening in Taunton. This is the perfect role if you’re looking to move away from traditional hospitality or retail hours but still want a people-focused job where your customer service skills shine.
What you’ll be doing:
- Welcome customers in-store and offer them food and drink samples in a warm, engaging way
- Share product benefits confidently and accurately - just like you would with a menu or a retail product
- Represent top brands with energy, enthusiasm, and a service-first mindset
- Create memorable customer interactions that drive awareness and sales
Why people with Hospitality or Retail experience love this role:
- Better Work-Life Balance: No late-night bar shifts or long retail weekends unless you choose them, shifts are Thursdays to Sundays 10:30am - 3:30pm or 12 - 5pm. Pick your own schedule in advance with our Zero Hour Contract.
- Great Pay and Extras: Earn £14.34 per hour (includes holiday pay) plus access to performance-based incentives like top-seller rewards, vouchers, and hampers.
- Keep the Buzz Without the Burnout: Stay in a fast-paced, people-facing environment - without the stress of tills, table numbers, or long queues.
- No Experience in Sampling? No Problem: We provide full training, including a Level 2 Food Hygiene Certificate and on-the-job coaching. If you’ve worked in bars, restaurants, shops, or coffee chains, your skills are 100% transferable.
- Ongoing Work & Career Potential: With monthly shifts available, this is more than a side hustle - it’s a long-term opportunity in field marketing and brand promotion.
- Supportive Culture: We’re a positive, people-first team where your energy, reliability, and people skills will be recognised and rewarded.
You’ll thrive in this role if you have:
- Experience in hospitality, retail, bar work, waitressing, or front-of-house roles
- A friendly, confident personality and love chatting with new people
- A strong work ethic and reliable availability
- A passion for food, drink, and creating standout customer moments
- Interest in brand engagement, promotional work, or event staffing
- Ready to swap your hospitality or retail shifts for something new, flexible, and rewarding - without leaving the buzz behind.
More about us... At REL Field Marketing, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.
Awards: We are an Award-Winning Workplace! We’re proud to be recognised as one of UK & Europe’s Best Workplaces every year since 2015, with additional accolades:
- UK’s Best Workplaces for Women (since 2018)
- UK’s Best Workplaces for Wellbeing (since 2022)
- UK’s Best Workplaces for Development (since 2024)
- UK’s Best Workplaces in Consulting & Professional Services (2023)
- Happiest Workplace Award (WorkL, 2023)
We’re also the most awarded agency in our industry, with multiple FMBE awards (our industry awards) and more Agency of the Year titles than any competitor.
Sustainability: Looking for a company committed to a Sustainable Future? Our environmental achievements include Ecovadis – Silver Award, ISO 14001 & ISO 27001 Certifications, Cyber Essentials Accreditation, Partnership with Oblong Trees.
Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!
Customer Service employer: REL Field Marketing
Contact Detail:
REL Field Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the brands you'll be representing. Research their products and values so you can confidently share benefits with customers, making your interactions more engaging and authentic.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family to enhance your ability to engage with customers warmly and effectively, which is crucial for creating memorable experiences.
✨Tip Number 3
Network within the hospitality and retail sectors. Attend local events or join online groups to connect with others in similar roles, as they may have insights or tips that could help you stand out.
✨Tip Number 4
Be prepared to showcase your personality during the interview process. Your friendly and confident demeanour is key to this role, so let your enthusiasm shine through when discussing your experiences.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure to highlight your experience in hospitality or retail. Emphasise any customer service roles you've held and the skills you've developed, such as communication and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Brand Ambassador role. Share specific examples of how you've created memorable customer experiences in previous jobs and why you're excited about this opportunity.
Showcase Your Personality: Since this role is all about engaging with customers, let your personality shine through in your application. Use a friendly tone and convey your passion for food, drink, and creating standout moments for customers.
Highlight Transferable Skills: If you lack direct experience in product sampling, focus on the transferable skills from your previous roles. Mention your ability to work in fast-paced environments, your strong work ethic, and your reliability.
How to prepare for a job interview at REL Field Marketing
✨Show Your People Skills
As a Customer Service role focuses heavily on interaction, be prepared to showcase your ability to engage with customers. Share examples from your previous hospitality or retail experiences where you created memorable customer moments.
✨Know the Brand
Research the brands you'll be representing. Understanding their products and values will help you confidently share product benefits during the interview, demonstrating your enthusiasm and alignment with their mission.
✨Highlight Transferable Skills
Even if you haven't worked in sampling before, emphasise how your experience in hospitality or retail has equipped you with relevant skills. Discuss your strong work ethic, reliability, and passion for creating standout customer experiences.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Inquire about training opportunities and the team dynamics.
