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- Tasks: Engage customers with food samples and share product benefits in-store.
- Company: Join REL Field Marketing, a top-rated workplace focused on people and sustainability.
- Benefits: Enjoy flexible hours, earn £14.34/hour, plus performance incentives and training.
- Why this job: Perfect for those seeking a fun, people-focused role without late-night shifts.
- Qualifications: Experience in hospitality or retail is preferred; friendly personality and strong work ethic required.
- Other info: Ongoing work opportunities and a supportive, inclusive culture await you!
What’s the role about?
We’re hiring In-Store Brand Ambassadors to deliver exciting product sampling experiences and promotions across leading supermarkets and retail locations and we have an opening in Mansfield. This is the perfect role if you’re looking to move away from traditional hospitality or retail hours but still want a people-focused job where your customer service skills shine.
What you’ll be doing:
- Welcome customers in-store and offer them food and drink samples in a warm, engaging way
- Share product benefits confidently and accurately - just like you would with a menu or a retail product
- Represent top brands with energy, enthusiasm, and a service-first mindset
- Create memorable customer interactions that drive awareness and sales
Why people with Hospitality or Retail experience love this role:
- Better Work-Life Balance: No late-night bar shifts or long retail weekends unless you choose them, shifts are Thursdays to Sundays 10:30am - 3:30pm or 12 - 5pm. Pick your own schedule in advance with our Zero Hour Contract.
- Great Pay and Extras: Earn £14.34 per hour (includes holiday pay) plus access to performance-based incentives like top-seller rewards, vouchers, and hampers.
- Keep the Buzz Without the Burnout: Stay in a fast-paced, people-facing environment - without the stress of tills, table numbers, or long queues.
- No Experience in Sampling? No Problem: We provide full training, including a Level 2 Food Hygiene Certificate and on-the-job coaching. If you’ve worked in bars, restaurants, shops, or coffee chains, your skills are 100% transferable.
- Ongoing Work & Career Potential: With monthly shifts available, this is more than a side hustle - it’s a long-term opportunity in field marketing and brand promotion.
- Supportive Culture: We’re a positive, people-first team where your energy, reliability, and people skills will be recognised and rewarded.
You’ll thrive in this role if you have:
- Experience in hospitality, retail, bar work, waitressing, or front-of-house roles
- A friendly, confident personality and love chatting with new people
- A strong work ethic and reliable availability
- A passion for food, drink, and creating standout customer moments
- Interest in brand engagement, promotional work, or event staffing
- Ready to swap your hospitality or retail shifts for something new, flexible, and rewarding - without leaving the buzz behind?
More about us... At REL Field Marketing, our colleagues are valued, supported, and set up for success by empowering them with the tools, training, and opportunities to excel in a dynamic environment. We are committed to fostering an inclusive, welcoming workplace where everyone can thrive and celebrate individuality.
Awards: We are an Award-Winning Workplace! We’re proud to be recognised as one of UK & Europe’s Best Workplaces every year since 2015, with additional accolades:
- UK’s Best Workplaces for Women (since 2018)
- UK’s Best Workplaces for Wellbeing (since 2022)
- UK’s Best Workplaces for Development (since 2024)
- UK’s Best Workplaces in Consulting & Professional Services (2023)
- Happiest Workplace Award (WorkL, 2023)
We’re also the most awarded agency in our industry, with multiple FMBE awards (our industry awards) and more Agency of the Year titles than any competitor.
Sustainability: Looking for a company committed to a Sustainable Future? Our environmental achievements include...
- Ecovadis – Silver Award
- ISO 14001 & ISO 27001 Certifications
- Cyber Essentials Accreditation
- Partnership with Oblong Trees
Ready to join a workplace where your talents are recognised, your growth is supported, and your success is celebrated? Join us!
Customer Service employer: REL Field Marketing
Contact Detail:
REL Field Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the brands you'll be representing. Research their products and values so you can confidently share benefits with customers. This knowledge will help you create engaging conversations and memorable interactions.
✨Tip Number 2
Practice your customer interaction skills in everyday situations. Whether it's chatting with a barista or engaging with shop staff, honing your ability to connect with people will make you stand out as a candidate for this role.
✨Tip Number 3
Showcase your enthusiasm for food and drink during any informal discussions or interviews. Your passion can be contagious, and it’s a key aspect of creating standout customer moments that the role demands.
✨Tip Number 4
Be prepared to discuss your previous hospitality or retail experiences in detail. Highlight specific instances where you created positive customer experiences, as this will demonstrate your suitability for the Brand Ambassador position.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure to highlight your experience in hospitality or retail. Emphasise any customer service roles you've held and the skills you've developed, such as communication and problem-solving.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Brand Ambassador role. Mention how your background aligns with the job requirements and your passion for creating memorable customer experiences.
Showcase Relevant Skills: When detailing your experience, focus on transferable skills like engaging with customers, promoting products, and working in fast-paced environments. Use specific examples to illustrate your abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at REL Field Marketing
✨Show Your People Skills
Since the role is all about customer interaction, be sure to highlight your experience in hospitality or retail. Share specific examples of how you've created memorable customer experiences in the past.
✨Demonstrate Enthusiasm for the Brand
Research the brands you'll be representing and express your genuine interest in their products. This will show that you're not just looking for any job, but that you are excited about this particular opportunity.
✨Prepare for Scenario Questions
Expect questions about how you would handle various customer situations. Think of scenarios from your previous roles where you successfully resolved issues or enhanced customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the company culture and growth opportunities. This shows that you are serious about your career and want to be part of a supportive team.
