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For Companies At a Glance
- Tasks: Lead our Manchester store, ensuring targets are met and customers receive exceptional service.
- Company: Join Reiss, a luxury brand known for sustainability and timeless elegance in over 230 locations worldwide.
- Benefits: Enjoy generous discounts, seasonal wear allowance, wellness support, and 25 days annual leave.
- Why this job: Be part of a dynamic team focused on growth, customer satisfaction, and personal development.
- Qualifications: Previous retail management experience is essential; passion for luxury products is a plus.
- Other info: We value diversity and encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 28800 - 42000 £ per year.
Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise.
With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers\’ expectations and our business goals.
What\’s this role about?
As part of our Retail team, you\’ll be joining our Store in Manchester Shambles on a full-time permanent basis as our Store Manager, who is responsible for ensuring the store achieves targets, delivers results with commercial and operational excellence.
What you\’ll be doing Planning the long-term Store goals Managing the overall store operations and performance Leading the store team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided Managing stock levels and making key decisions about stock control to minimise loss Ensuring that promotions, sales and merchandising instructions are carried out to expected standards Taking responsibility for recruitment and retaining talent Conducting regular performance reviews and probation reviews What you\’ll ideally bring to the role You\’ll have previous retail management experience in a similar size operation A passion for premium or luxury product helps, but we\’re open to all retail backgrounds Have a proven track record of increasing overall business performance Have a proven track record of delivering exceptional customer service through your team Be highly visual and have excellent commercial product management skills Be able to flex between the customer service, operational, technical and visual elements of the role Be confident working under pressure and thrive in a fast-paced retail environment Be self-motivated, focused and driven to achieve team and individual goals Be a great people manager, able to bring the best out of your team Have good written and verbal communication skills What we\’ll do for you Seasonal business wear allowance Generous employee discount Rewarding bonus and commission structures Wellbeing and financial support through our Employee Assistance Programme Fully funded health support through our medical cash plan Fitness discounts Family friendly policies including enhanced parental pay 25 days annual leave Employee referral scheme Career development opportunities
Store Manager employer: REISS
Contact Detail:
REISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarise yourself with Reiss's brand values and product offerings. Understanding their commitment to sustainability and luxury will help you align your experience and passion with their mission during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a retail team in the past. Highlight specific instances where you improved customer service or increased sales, as these are key aspects of the Store Manager role.
✨Tip Number 3
Showcase your ability to manage stock levels effectively. Be ready to discuss your strategies for minimising loss and ensuring that promotions and merchandising standards are met, as this is crucial for operational excellence.
✨Tip Number 4
Demonstrate your people management skills by sharing how you've developed talent within your team. Reiss values great people managers, so be prepared to talk about your approach to recruitment and performance reviews.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Store Manager position. Tailor your application to highlight how your experience aligns with their expectations.
Highlight Relevant Experience: Emphasise your previous retail management experience, particularly in similar operations. Use specific examples to demonstrate your track record in increasing business performance and delivering exceptional customer service.
Showcase Your Skills: Make sure to showcase your skills in team management, stock control, and operational excellence. Mention any relevant achievements that illustrate your ability to thrive in a fast-paced retail environment.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for premium or luxury products and your understanding of Reiss's brand values. Personalise it by mentioning why you want to work specifically for Reiss and how you can contribute to their success.
How to prepare for a job interview at REISS
✨Showcase Your Leadership Skills
As a Store Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully motivated and developed your team members. Share specific examples of how you’ve improved team performance or customer service.
✨Understand the Brand
Familiarise yourself with Reiss's values, products, and market position. Demonstrating knowledge about their commitment to sustainability and luxury will show your genuine interest in the brand and its mission.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage stock levels, handle customer complaints, or implement promotions effectively, and be ready to explain your thought process.
✨Emphasise Customer Experience
Reiss places a strong emphasis on exceptional customer service. Be ready to discuss how you would ensure a personalised shopping experience and how you’ve previously enhanced customer satisfaction in your past roles.
