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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Reiss is a leading luxury brand known for sustainability, quality, and timeless elegance.
- Benefits: Enjoy up to 75% employee discount, structured training, and a generous holiday allowance.
- Why this job: Join a dynamic team, inspire others, and be part of a brand that values diversity and growth.
- Qualifications: Previous supervisory experience in a customer-facing role, ideally in a premium or luxury setting.
- Other info: We encourage all candidates to apply, even if you don't meet every requirement.
The predicted salary is between 12000 - 18000 £ per year.
Why choose Reiss?
With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established.
Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers\’ expectations and our business goals.
What\’s the role about?
Join our dynamic Retail team as a part-time Senior Sales Associate in our Gatwick North store. In this role you\’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.
Who you are
• Previous experience of supervising a team
• Strong background in a customer facing role ideally within a premium or luxury environment
• Ability to guide and coach others
• Flexibility and ability to adapt to changing priorities
• Ability to work in a fast-paced retail environment
• Have excellent communication and interpersonal skills
• Have excellent organisational and decision-making skills
• Excels under pressure
What you\’ll be doing
• Delivering a premium, genuine and tailored customer service experience which exceeds our customers\’ expectations
• You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
• Drive sales by monitoring the team\’s KPIs and leading by example with exceptional service
• Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
• Providing an in depth knowledge of our brand and our products to our customers and your team
• Actively engage and undertake duties that supports the store operations
• Delivering team briefs and contribute to team meetings
• Supporting the store management in assisting with team development
What we\’ll do for you
• Business wear allowance
• Employee discount up to 75%
• Sales and service bonus scheme
• Refer a friend bonus scheme
• Long Service bonus scheme
• Contributory pension scheme
• Structured training and development programs
• Employee Assistance Programmes: Retail Trust and Life Works
• 25 days of holiday
• And many more
If you want to start your story at Reiss as our Senior Sales Associate, don\’t miss out – apply now!
#WeAreReiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect.
We know that some people won\’t apply for a role unless they feel you don\’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don\’t tick all the boxes, we\’d still like to hear from you
Senior Sales Associate (Keyholder), Part time | Gatwick North employer: REISS
Contact Detail:
REISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate (Keyholder), Part time | Gatwick North
✨Tip Number 1
Familiarise yourself with Reiss' brand values and product offerings. Understanding their commitment to sustainability and luxury will help you connect with the team and demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Prepare to showcase your leadership skills by thinking of examples from your past experiences where you've successfully motivated a team or improved customer service. This will highlight your ability to guide and coach others, which is crucial for this role.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about luxury retail. Being able to articulate your thoughts clearly and confidently will be key when discussing your fit for the Senior Sales Associate position.
✨Tip Number 4
Be ready to discuss how you handle fast-paced environments and adapt to changing priorities. Think of specific instances where you've thrived under pressure, as this will resonate well with the expectations of the role.
We think you need these skills to ace Senior Sales Associate (Keyholder), Part time | Gatwick North
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Senior Sales Associate position. Tailor your application to highlight relevant experiences that align with these expectations.
Highlight Relevant Experience: Emphasise your previous supervisory experience and customer-facing roles, particularly in premium or luxury environments. Use specific examples to demonstrate how you've successfully guided and motivated a team.
Showcase Your Skills: Make sure to showcase your excellent communication, organisational, and decision-making skills in your CV and cover letter. Provide examples of how you've excelled under pressure and adapted to changing priorities in past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the brand and your understanding of their commitment to exceptional customer service. Mention how you can contribute to the store's success and culture.
How to prepare for a job interview at REISS
✨Showcase Your Customer Service Skills
As a Senior Sales Associate, delivering exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles, especially in premium or luxury environments.
✨Demonstrate Leadership Qualities
Since you'll be supporting the management team, highlight your experience in supervising and motivating a team. Share specific instances where you guided others to achieve targets or improved team performance.
✨Familiarise Yourself with Reiss Products
Research Reiss's brand values, product lines, and sustainability efforts. Being knowledgeable about their offerings will not only impress your interviewers but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle fast-paced retail situations. Think of scenarios where you had to adapt quickly or make decisions under pressure, and be ready to discuss how you managed those challenges.
