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- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join Reiss, a leading luxury brand known for sustainability and quality.
- Benefits: Enjoy up to 75% employee discount, bonuses, and structured training.
- Why this job: Be part of a vibrant team and inspire others while driving sales.
- Qualifications: Experience in supervising teams and a strong customer service background.
- Other info: Flexible working environment with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s the role about? Join our dynamic Retail team as a Senior Sales Associate in our Gatwick North store. In this role you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.
Who you are:
- Previous experience of supervising a team
- Strong background in a customer facing role ideally within a premium or luxury environment
- Ability to guide and coach others
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast-paced retail environment
- Excellent communication and interpersonal skills
- Excellent organisational and decision-making skills
- Excels under pressure
What you’ll be doing:
- Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
- Acting as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
- Driving sales by monitoring the team’s KPIs and leading by example with exceptional service
- Working with the store leadership team to ensure clarity of business plan is cascaded throughout the team
- Providing an in depth knowledge of our brand and our products to our customers and your team
- Actively engaging and undertaking duties that support the store operations
- Delivering team briefs and contributing to team meetings
- Supporting the store management in assisting with team development
What we’ll do for you:
- Business wear allowance
- Employee discount up to 75%
- Sales and service bonus scheme
- Refer a friend bonus scheme
- Long Service bonus scheme
- Contributory pension scheme
- Structured training and development programs
- Employee Assistance Programmes: Retail Trust and Life Works
- 25 days of holiday
- And many more
Senior Sales Associate (Keyholder) | Gatwick North employer: REISS
Contact Detail:
REISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate (Keyholder) | Gatwick North
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Reiss's history, values, and product range. This will not only impress the hiring team but also help you connect with their vision of providing exceptional customer service.
✨Tip Number 2
Show off your leadership skills! Think of examples from your past experiences where you've motivated a team or handled a challenging situation. Be ready to share these stories during your chat, as they’ll want to see how you can inspire others at Reiss.
✨Tip Number 3
Practice your communication skills! Since this role is all about delivering tailored customer experiences, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable with discussing your approach to customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Sales Associate (Keyholder) | Gatwick North
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing exceptional customer service. Share specific examples of how you've gone above and beyond to meet customer needs in previous roles, especially in a premium or luxury environment.
Highlight Your Leadership Skills: As a Senior Sales Associate, you'll be guiding and motivating your team. Make sure to mention any experience you have in supervising or coaching others. We want to see how you inspire those around you to achieve their best!
Be Clear and Organised: Your application should reflect the excellent organisational skills we’re looking for. Keep your writing clear and concise, and structure your application so it’s easy for us to follow your journey and achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at REISS
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into Reiss's history, values, and product range. Understanding their commitment to sustainability and quality will not only impress your interviewers but also help you connect with their mission of providing exceptional customer service.
✨Showcase Your Leadership Skills
As a Senior Sales Associate, you'll be expected to motivate and guide your team. Prepare examples from your past experiences where you've successfully led a team or improved performance. Highlight your ability to inspire others and adapt to changing priorities in a fast-paced environment.
✨Demonstrate Exceptional Customer Service
Reiss prides itself on delivering a premium customer experience. Be ready to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where your actions led to positive outcomes, showcasing your interpersonal skills and dedication to customer satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's goals, team dynamics, and training opportunities. This shows your genuine interest in the role and helps you assess if Reiss is the right fit for you as well.
