At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and maintain brand standards.
- Company: Join a stylish and inclusive brand that values creativity and teamwork.
- Benefits: Flexible part-time hours, competitive pay, and opportunities for personal growth.
- Other info: Perfect for those looking to develop their management skills in a fast-paced retail setting.
- Why this job: Be a key player in shaping customer interactions and driving sales in a vibrant environment.
- Qualifications: Strong leadership skills and a passion for fashion and customer service.
The predicted salary is between 31500 - 38500 £ per year.
• Supports the team in representing the brand with their personal styling.
• Educates the team on our brand identity and ways of working.
• Supports the team through change.
• Works well under pressure.
• Ensures the team understand and conduct themselves in line with our brand values.
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained.
• Communicates relevant company news to the team.
• Supports the team to deliver an elevated service experience.
• Supports the team in delivering the Reiss Experience across all customer interactions and touchpoints.
• Sets the team up to prioritise the customer, making sure that they always feel appreciated and valued.
• Educates the team so they can inspire and advise customers about all available products and services.
• Ensures the team build and nurture customer relationships, increasing a loyal customer base.
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers.
• Supports the team to achieve targets and deliver expected results.
• Understands store targets, budgets and KPI levers.
• Motivates and helps the team to deliver personal sales targets and KPI's.
• Supports the team to use all tools and services available to achieve personal targets.
• Meets deadlines by planning, prioritising and effectively delegating.
• Drives sales using all commercial reports to take necessary action.
• Helps the team to understand what is required of them in their role and the impact they have on the business.
• Supports the team maintain a safe and operationally efficient store environment.
• Supports the team in adhering to all company policies and procedures.
• Complies with all health and safety checks and procedures in store.
• Ensures the store is opened and closed safely and efficiently.
• Actions replenishment and deliveries within deadlines.
• Meets all online and stock-out deadlines.
• Investigates and resolves any operational issues i.e. till discrepancies, stock loss.
• Ensures BoH areas are maintained correctly in line with the company standards.
• Deploys the team effectively across the store to complete required tasks and meet deadlines.
• Supports the team to become a high-performing team.
• Adapts their communication style for individuals.
• Has a high level of emotional maturity to get the best from themselves and their team.
• Provides clarity when providing instructions or giving direction.
• Recognises achievements, gives praise as well as constructive feedback to improve performance.
• Resolves any performance issues within the team and takes appropriate action i.e. using ROC's.
• Completes training and regular performance conversations, setting clear goals.
• Helps the team to think for themselves by asking questions.
• Encourages the team to share their point of view.
• Knows when to escalate difficult situations to management.
• Contributes to a diverse and inclusive environment.
Floor Manager - Part Time 24 Hours in Rotherham employer: Reiss
Reiss is an exceptional employer that values its people and fosters a collaborative work culture. With a focus on employee growth and development, you will have the opportunity to make a meaningful impact while working in a dynamic environment that encourages innovation and engagement. Located in a vibrant area, Reiss offers a unique blend of professional challenges and personal fulfilment, making it an ideal place for those looking to advance their careers in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - Part Time 24 Hours in Rotherham
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Reiss, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Floor Manager - Part Time 24 Hours in Rotherham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Reiss that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Reiss will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Reiss and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Reiss
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Reiss, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Reiss!
