At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer service and drive sales.
- Company: Reiss, a modern fashion house known for timeless elegance and luxury.
- Benefits: Generous employee discount, bonus structures, fitness discounts, and 25 days annual leave.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a creative culture and inspire your team while making a real impact in retail.
- Qualifications: Experience in supervising teams and a strong background in customer service.
The predicted salary is between 24750 - 30250 £ per year.
Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends.
Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.
We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers.
For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.
We nurture a culture of curiosity, creativity and authenticity.
The shared behaviours that bind us together are more than words.
They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.
What’s the role about?
Join our dynamic Retail team as a Sales Manager.
In this pivotal role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.
Who you are
- Previous experience of supervising a team
- Strong background in a customer facing role ideally within a premium or luxury environment
- Ability to guide and coach others
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast-paced retail environment
- Have excellent communication and interpersonal skills
- Have excellent organisational and decision-making skills
- Excels under pressure
- What you’ll be doing
- Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
- You act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
- Drive sales by monitoring the team’s KPIs and leading by example with exceptional service
- Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team
- Providing an in depth knowledge of our brand and our products to our customers and your team
- Actively engage and undertake duties that supports the store operations
- Delivering team briefs and contribute to team meetings
- Supporting the store management in assisting with team development
What we offer
- Seasonal business wear allowance.
- Generous employee discount up to 75% off.
- Rewarding bonus and commission structures.
- Fitness discounts & cycle to work programme.
- Enhanced parental pay & family friendly policies.
- 25 days annual leave.
- #J-18808-Ljbffr
Sales Manager in Reading employer: REISS
Reiss is an exceptional employer located in Greater London, offering a dynamic work environment where creativity and collaboration thrive. Employees benefit from competitive salaries, generous discounts, and a culture that prioritises professional growth and development, making it an ideal place for those looking to make a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Manager in Reading
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like REISS, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like REISS!
We think you need these skills to ace Sales Manager in Reading
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at REISS, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at REISS and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show REISS that you’re ready to jump in and contribute right away!
How to prepare for a job interview at REISS
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
