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- Tasks: Lead retail communication strategy and ensure impactful messaging across international markets.
- Company: Dynamic retail company focused on innovation and engagement.
- Benefits: Competitive salary, generous employee discount, health support, and flexible working options.
- Why this job: Shape the future of retail communication and make a real impact in-store.
- Qualifications: Experience in retail communication and strong relationship-building skills.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As our Retail Communications and Engagement Manager, you will lead the development and delivery of an engaging, clear and impactful retail communication strategy across multiple markets. Working as part of our Retail Operations team, you will ensure store teams receive the right information, at the right time, in the right way to drive awareness, engagement and strong in-store execution.
Operating across international markets, the role partners closely with Retail Leadership, Operations, Marketing and Support Centre teams to shape how we communicate with stores. You will champion best practice, explore new tools and approaches, and ensure retail communications support both day-to-day operations and future business opportunities.
Who you are
- A retail leader with experience delivering clear, engaging messages in a multi-site or retail environment.
- Confident working across international markets, with the ability to adapt tone and approach for different cultures and audiences.
- A clear and credible communicator with excellent written and verbal skills and a strong eye for detail.
- Commercially aware and passionate about retail, with a strong understanding of the realities of store environments.
- An influential relationship-builder, able to engage, challenge and align stakeholders at all levels.
- Organised and agile, comfortable managing multiple priorities and working at pace to tight deadlines.
- Insight-led, able to assess effectiveness and use feedback and data to drive continuous improvement.
- A collaborative leader who enjoys developing teams, coaching others and sharing expertise.
- Proactive, solutions-focused and open to innovation, with a strong interest in new technology and evolving ways of working.
What you’ll be doing
- Lead the development and execution of the retail communication and engagement strategy across all markets, ensuring messages are clear, engaging and delivered right first time.
- Provide leadership and support across Communication and Engagement, offering coaching and guidance to ensure consistent, high-quality delivery.
- As part of Retail Operations, partner with Marketing and wider stakeholders to plan, prioritise and deliver store communications aligned to business and cultural needs.
- Own and continuously improve retail communication channels and platforms, ensuring the right mix of tools, formats and timing is used to maximise engagement and effectiveness.
- Establish strong two-way communication between stores and support functions, actively gathering feedback to influence decisions, improve execution and shape future activity.
- Plan and manage communication critical paths, ensuring all activity is effectively scheduled, measurable and supported by clear SLAs, including translation where required.
- Measure and monitor the effectiveness of communications, channels and messages, using insight and data to inform ongoing improvements to the strategy.
- Act as a central point of contact for stores, field and support centre teams, supporting operational queries, communicating key programmes (including bonus and incentive schemes), and representing Retail Operations leadership when required.
What we’ll do for you
- Competitive salary and company bonus.
- Up to 65% employee discount.
- Access to exclusive sample sales.
- Aviva DigiCare+ wellbeing services.
- Medicash health support plan.
- Workplace pension contributions.
- Enhanced parental leave policies.
- Electric Vehicle scheme via Octopus Energy.
- Cycle to Work programme.
- Season ticket travel loan.
- Plus further workplace benefits.
Retail Communications and Engagement Manager in London employer: REISS
Contact Detail:
REISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Communications and Engagement Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those who work in communications and engagement. Use platforms like LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or attend events, be ready to share examples of your past successes in retail communication. Bring your A-game and demonstrate how you can make an impact in their organisation.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. Tailor your message to show how your experience aligns with their needs.
✨Tip Number 4
Stay adaptable! The retail landscape is always changing, so be open to learning new tools and approaches. Highlight your willingness to innovate and improve processes during interviews, as this will show you're the right fit for a dynamic role.
We think you need these skills to ace Retail Communications and Engagement Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Communications and Engagement Manager role. Highlight your experience in delivering engaging messages and working across international markets, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see your excellent written skills right from the start, so make every word count!
Demonstrate Your Commercial Awareness: Let us know about your passion for retail and your understanding of store environments. Share examples of how you've used insights and data to drive improvements in previous roles – this will really catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at REISS
✨Know Your Audience
Before the interview, research the company’s culture and values. Understand how they communicate with their retail teams across different markets. This will help you tailor your responses to show that you can adapt your communication style to fit their needs.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully delivered clear and engaging messages in previous roles. Be ready to discuss specific strategies you've used to ensure effective communication in a multi-site environment, as this is crucial for the role.
✨Demonstrate Your Leadership Style
Think about how you can illustrate your collaborative leadership approach. Share stories where you've coached or developed team members, and how you’ve built relationships with stakeholders at all levels. This will highlight your ability to influence and engage others.
✨Be Data-Driven
Come prepared with insights on how you've used data to assess the effectiveness of communications in the past. Discuss any tools or methods you've employed to gather feedback and drive continuous improvement, as this aligns with the role's focus on insight-led strategies.
