At a Glance
- Tasks: Be the friendly face of our office, welcoming visitors and managing daily operations.
- Company: Join Reiss, a brand that values creativity and a positive work culture.
- Benefits: Enjoy competitive pay, generous discounts, health support, and flexible working options.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a great first impression and be part of a dynamic team.
- Qualifications: Strong communication skills and a customer-focused mindset are key.
The predicted salary is between 31650 - 35892 £ per year.
What’s the role about?
We’re looking for a people-focused and organised Receptionist to join our Property team.
As the first point of contact for visitors and guests, you will play a vital role in creating a warm, professional and welcoming experience, while also providing valuable administrative and office management support to help ensure the smooth day-to-day running of our Head Office.
Working closely with colleagues across the business, you’ll support reception, office administration, facilities coordination and daily operational tasks, helping to create an organised, polished and welcoming environment that reflects the Reiss brand.
Who you are
- A warm, approachable and professional individual who enjoys creating a positive first impression to all visitors, always looking to provide stellar service excellence.
- Highly organised, with strong time management skills and the ability to prioritise effectively in a busy Head Office environment.
- Customer-service focused, with excellent verbal and written communication skills and the confidence to communicate clearly with a range of stakeholders.
- Reliable, focused and calm under pressure, with the ability to work efficiently while maintaining strong attention to detail.
- Proactive and self-motivated, with the confidence to identify tasks that need attention and get involved proactively.
- Flexible and adaptable, with a positive attitude and a team-oriented approach.
- Previous administrative experience and a strong customer service mindset would be beneficial.
- What you’ll be doing
- Greeting all visitors, guests and colleagues in a friendly, welcoming and professional manner, creating a positive reception experience from the moment they arrive.
- Maintaining the reception area to ensure it is tidy, presentable and welcoming at all times.
- Coordinating visitor access, including signing guests in and out and issuing visitor passes where required.
- Receiving, organising and distributing incoming and outgoing post for the office.
- Managing general office orders, including stationery, provisions and other day-to-day supplies.
- Supporting room bookings, travel bookings, courier arrangements and other administrative requirements where needed.
- Supporting the reception and office management team with general office maintenance, repairs and callouts.
- Communicating clearly and professionally with customers, visitors and Head Office colleagues regarding business updates, enquiries and day-to-day office matters.
- What we’ll do for you
- Competitive salary and company bonus.
- Up to 65% employee discount.
- Access to exclusive sample sales.
- Met Life Virtual GP.
- Medicash health support plan.
- Workplace pension contributions.
- Enhanced parental leave policies.
- Cycle to Work programme.
- Season ticket travel loan.
- Annual Leave purchase.
- Access to additional Retail Discounts.
- Plus, a range of further benefits, including salary sacrifice for tax savings.
If you want to start your story at Reiss as our Receptionist, don’t miss out - apply now!
At Reiss, it’s not just what we do - it’s how we do it that sets us apart.
Creativity drives us forward, but it’s our shared behaviours that underpin our success.
- We look for individuals who embody these behaviours and bring them to life everyday:
- Ambition | Accountability | Courage | Commitment | Focus | Resilience
- #We Are Reiss
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief.
Every individual will be treated with respect.
We know that some people won’t apply for a role unless they feel they meet all of the requirements listed.
We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us.
Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
Receptionist in London employer: REISS
Reiss is an exceptional employer located in Greater London, offering a dynamic work environment where creativity and collaboration thrive. Employees benefit from competitive salaries, generous discounts, and a culture that prioritises professional growth and development, making it an ideal place for those looking to make a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at REISS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like REISS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to REISS:Your cover letter is your chance to shine! Tell us why you want to work at REISS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at REISS!
How to prepare for a job interview at REISS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
