At a Glance
- Tasks: Lead a dynamic retail team to deliver exceptional customer service and achieve sales targets.
- Company: Reiss, a modern fashion house known for its timeless elegance and luxury collections.
- Benefits: Generous employee discount, bonus structures, fitness discounts, and 25 days annual leave.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Join a creative culture and make a real impact in a fast-paced retail environment.
- Qualifications: Previous retail management experience and a passion for premium products are preferred.
The predicted salary is between 24750 - 30250 £ per year.
Since its creation in 1971, Reiss has established a design philosophy centred on creating modern womenswear, menswear and accessories, that transcends time and trends.
Today, we operate as a modern fashion house, offering attainable luxury collections of unwavering elegance.
We are driven by a shared commitment to exceptional standards in the precision of our craftsmanship and dedication to our customers.
For our retail teams, this means delivering elevated service, creating an inspiring store environment and working together to exceed customer expectations every day.
We nurture a culture of curiosity, creativity and authenticity.
The shared behaviours that bind us together are more than words.
They’re the mindset, energy, and actions that shape how we work together and deliver as one: ambition, accountability, courage, commitment, focus and resilience.
What’s this role about?
Join our dynamic retail team in Kent House, Oxford Circus, London on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.
Who you are
- You’ll have previous retail management experience at a similar level
- A passion for premium or luxury product helps, but we’re open to all retail backgrounds
- Have a proven track record of increasing overall business performance
- Have a proven track record of delivering excellent customer service through your team
- Be highly visual and have strong commercial product management skills
- Be able to flex between the customer service, operational, technical and visual elements of the role
- Be confident working under pressure and thrive in a fast-paced retail environment
- Be self-motivated, focused and driven to achieve team and individual goals
- Be a great people manager, able to bring the best out of your team
- Have good written and verbal communication skills
- What you’ll be doing
- Supporting with overseeing the day-to-day running of the store
- Identifying opportunities to drive sales and maximize profitability
- Achieving with the aim to exceed targeted KPI’s
- Inspiring the team to deliver exceptional service through regular service and product training
- Implementing and maintain effective and efficient operational processes, procedures and administration
- Supporting with recruitment and conducting performance/probation reviews
- Deputise in the absence of the Store Manager
What we offer
- Seasonal business wear allowance.
- Generous employee discount up to 75% off.
- Rewarding bonus and commission structures.
- Fitness discounts & cycle to work programme.
- Enhanced parental pay & family friendly policies.
- 25 days annual leave.
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief.
Every individual will be treated with respect.
We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us.
Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
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Assistant Store Manager | Oxford Circus in London employer: Reiss
Reiss is an exceptional employer that values its people and fosters a collaborative work culture. With a focus on employee growth and development, you will have the opportunity to make a meaningful impact while working in a dynamic environment that encourages innovation and engagement. Located in a vibrant area, Reiss offers a unique blend of professional challenges and personal fulfilment, making it an ideal place for those looking to advance their careers in HR.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager | Oxford Circus in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Reiss, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Reiss!
We think you need these skills to ace Assistant Store Manager | Oxford Circus in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Reiss, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Reiss and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Reiss that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Reiss
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
