At a Glance
- Tasks: Support and maintain business applications, ensuring smooth integration and data integrity.
- Company: Join Reiss, a dynamic retail brand with a focus on innovation.
- Benefits: Competitive salary, generous employee discount, and exclusive perks.
- Other info: Flexible shifts and opportunities for career development in a diverse environment.
- Why this job: Be part of a team that drives business growth through tech solutions.
- Qualifications: Experience in retail IT support and knowledge of SaaS and API integrations.
The predicted salary is between 40500 - 49500 £ per year.
- Join to apply for the
- Business Application Support Analyst role at
- Reiss
As our Business Applications Support Analyst, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross‑function applications.
You will support and maintain the integrations between applications, supporting with external third‑party systems such as EDI and other integration methods.
This role requires flexibility to work in a varied shift pattern, with earlier starts, later finishes, and weekend work as agreed by a rota.
Out of Hours ad‑hoc work can be required.
Who you are
- Current experience of working in retail IT business systems support with a good understanding of support considerations for a multi‑channel highly integrated retail business.
- Previous exposure to working with Saa S solutions, API integrations and data handling, manipulation and correction is essential.
- Good all‑round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications.
- Power Automate and Power BI skills are desirable.
- Prior knowledge and understanding of supporting Retail, Merchandising, Finance and Warehouse solutions is highly advantageous.
- Comfortable working as part of a team, utilising support methodologies and support management tools to provide exceptional business user support.
- Proficiency in supporting Microsoft Dynamics 365 Business Central is highly desirable.
- Exposure to working with data warehouse such as Google Big Query and other data reporting systems is highly desirable.
- Ability to script is not essential but will be beneficial
- Very organised with strong attention to detail, and great verbal and written communication skills, meeting both technical and end user needs.
- Experienced using Windows devices in the workplace
- What you’ll be doing
- Provide proactive and reactive support ensuring application behaviour is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
- Complete daily checks and monitoring, investigating, and resolving any exceptional behaviour in a timely manner or hand off to the relevant internal or external party.
- Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
- Own to resolution assigned support issues, and elevate incidents where a higher level of management input is required.
- Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
- Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
- Delivery of newness of small change to support business growth (less than three days project work).
- Work to the existing standards and processes in place within Business Applications Support and IT policies.
- Ensure application support functions adhere to Reiss standards including change management, environmental and security controls, and testing strategies.
- What we’ll do for you
- Competitive salary and company bonus.
- Up to 65% employee discount.
- Access to exclusive sample sales.
- Enhanced parental leave policies.
- Electric Vehicle scheme via Octopus Energy.
- Cycle to Work programme.
- Season ticket travel loan.
- Plus further workplace benefits.
If you want to start your story at Reiss as our Business Applications Support Analyst, don’t miss out - apply now!
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates.
It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief.
Every individual will be treated with respect.
We know that some people won’t apply for a role unless they feel they meet all of the requirements listed.
We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us.
Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
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Business Application Support Analyst in England employer: REISS
Reiss is an exceptional employer located in Greater London, offering a dynamic work environment where creativity and collaboration thrive. Employees benefit from competitive salaries, generous discounts, and a culture that prioritises professional growth and development, making it an ideal place for those looking to make a meaningful impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Application Support Analyst in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what REISS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges REISS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at REISS!
✨Direct Apply to REISS
Let's not forget to apply directly through the REISS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Business Application Support Analyst in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at REISS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at REISS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at REISS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
