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- Tasks: Lead a dynamic retail team to deliver exceptional customer service and drive sales.
- Company: Join Reiss, a leading luxury brand known for sustainability and timeless elegance.
- Benefits: Enjoy generous discounts, bonuses, wellness support, and 25 days annual leave.
- Why this job: Be part of a vibrant team in the heart of London, making a real impact.
- Qualifications: Previous retail management experience and a passion for premium products are essential.
- Other info: Great career development opportunities in a fast-paced, supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do.
For our retail teams, this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s this role about? As part of our Retail team, you’ll be joining one of our stores in the City of London, in the heart of the historic financial district on a full-time basis as our Assistant Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.
What you’ll be doing:
- Supporting with overseeing the day-to-day running of the store
- Identifying opportunities to drive sales and maximize profitability
- Achieving with the aim to exceed targeted KPI’s
- Inspiring the team to deliver exceptional service through regular service and product training
- Implementing and maintaining effective and efficient operational processes, procedures and administration
- Supporting with recruitment and conducting performance/probation reviews
- Deputising in the absence of the Store Manager
What you’ll ideally bring to the role:
- You’ll have previous retail management experience at a similar level
- A passion for premium or luxury product helps, but we’re open to all retail backgrounds
- Have a proven track record of increasing overall business performance
- Have a proven track record of delivering excellent customer service through your team
- Be highly visual and have strong commercial product management skills
- Be able to flex between the customer service, operational, technical and visual elements of the role
- Be confident working under pressure and thrive in a fast-paced retail environment
- Be self-motivated, focused and driven to achieve team and individual goals
- Be a great people manager, able to bring the best out of your team
- Have good written and verbal communication skills
What we’ll do for you:
- Seasonal business wear allowance
- Generous employee discount
- Rewarding bonus and commission structures
- Wellbeing and financial support through our Employee Assistance Programme
- Low monthly cost health support through our medical cash plan
- Fitness discounts
- Family friendly policies including enhanced parental pay
- 25 days annual leave
- Employee referral scheme
- Career development opportunities
Assistant Store Manager | City of London employer: REISS
Contact Detail:
REISS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager | City of London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Reiss's history, values, and product lines. This will not only impress them but also help you connect your experience with their mission.
✨Tip Number 2
Show off your people skills! As an Assistant Store Manager, you'll be leading a team. Share examples of how you've inspired and motivated your team in past roles to deliver exceptional service.
✨Tip Number 3
Be ready to discuss numbers! Brush up on your KPIs and sales achievements. Be prepared to talk about how you've driven sales and maximised profitability in previous positions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Reiss family. Let’s get you that interview!
We think you need these skills to ace Assistant Store Manager | City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your retail management experience and any achievements in customer service or sales to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for premium products and how you can inspire a team to deliver exceptional service. Keep it engaging and personal, showing us why you're the perfect fit.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven sales or improved customer satisfaction in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at REISS
✨Know the Brand Inside Out
Before your interview, make sure you research Reiss thoroughly. Understand their values, sustainability efforts, and what sets them apart in the luxury market. This knowledge will help you demonstrate your genuine interest in the brand and how you can contribute to its success.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire your team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve targets and deliver exceptional customer service. Be ready to discuss your approach to training and development.
✨Demonstrate Commercial Awareness
Be prepared to talk about how you've driven sales and maximised profitability in previous roles. Think of specific strategies you've implemented that led to increased performance. This will show that you understand the commercial side of retail and are ready to take on the responsibilities of the role.
✨Practice Your Customer Service Scenarios
Customer service is key at Reiss, so think of scenarios where you've gone above and beyond for customers. Prepare to discuss how you handle difficult situations and ensure a positive experience. This will highlight your commitment to delivering premium service and your ability to manage challenges effectively.
