At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer service.
- Company: Join a premium brand known for its commitment to quality and customer satisfaction.
- Benefits: Enjoy up to 75% employee discount, structured training, and generous holiday allowance.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be a key player in a fast-paced environment and inspire your team to success.
- Qualifications: Experience in supervising teams and a strong customer service background required.
The predicted salary is between 28000 - 30000 £ per year.
Join our dynamic Retail team as a Senior Sales (Keyholder). In this pivotal role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.
Responsibilities
- Deliver a premium, genuine and tailored customer service experience which exceeds our customers’ expectations.
- Act as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth.
- Drive sales by monitoring the team’s KPIs and leading by example with exceptional service.
- Work with the store leadership team to ensure clarity of business plan is cascaded throughout the team.
- Provide an in-depth knowledge of our brand and our products to our customers and your team.
- Actively engage and undertake duties that support the store operations.
- Deliver team briefs and contribute to team meetings.
- Support the store management in assisting with team development.
Qualifications
- Previous experience of supervising a team.
- Strong background in a customer-facing role ideally within a premium or luxury environment.
- Ability to guide and coach others.
- Flexibility and ability to adapt to changing priorities.
- Ability to work in a fast-paced retail environment.
- Excellent communication and interpersonal skills.
- Excellent organisational and decision-making skills.
- Excels under pressure.
Benefits
- Business wear allowance.
- Employee discount up to 75%.
- Sales and service bonus scheme.
- Refer a friend bonus scheme.
- Long Service bonus scheme.
- Contributory pension scheme.
- Structured training and development programmes.
- Employee Assistance Programmes: Retail Trust and Life Works.
- 25 days of holiday.
- And many more.
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
