Store Manager in City of Westminster

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and our app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals. What this role is about? As part of our Retail team, you’ll be joining our store in Central London on a full‑time basis as our Store Manager, who is responsible for ensuring the store delivers premium customer service, achieves targets and delivers commercial and operational excellence.

Responsibilities

• Supporting with overseeing the day‑to‑day running of the store
• Identifying opportunities to drive sales and maximise profitability
• Aiming to exceed targeted KPIs
• Inspiring the team to deliver exceptional service through regular service and product training
• Implementing and maintaining effective and efficient operational processes, procedures and administration
• Supporting with recruitment and conducting performance/probation reviews
• Deputising in the absence of the Store Manager

Qualifications

• Previous retail management experience at a similar level
• A passion for premium or luxury product (but open to all retail backgrounds)
• Proven track record of increasing overall business performance
• Proven track record of delivering excellent customer service through your team
• Strong commercial product‑management skills and a highly visual approach
• Ability to flex between customer service, operational, technical and visual elements of the role
• Confidence working under pressure and thriving in a fast‑paced retail environment
• Self‑motivated, focused and driven to achieve team and individual goals
• A great people manager, able to bring the best out of your team
• Good written and verbal communication skills

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.

Benefits

• Seasonal business wear allowance
• Generous employee discount
• Rewarding bonus and commission structures
• Wellbeing and financial support through our Employee Assistance Programme
• Low monthly cost health support through our medical cash plan
• Fitness discounts
• Family‑friendly policies including enhanced parental pay
• 25 days annual leave
• Employee referral scheme
• Career development opportunities