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- Tasks: Lead engaging retail communication strategies across multiple markets and enhance store team engagement.
- Company: Join Reiss, a dynamic brand committed to diversity and innovation.
- Benefits: Enjoy competitive salary, generous discounts, wellbeing services, and more workplace perks.
- Why this job: Make a real impact in retail communications and drive engagement in a vibrant environment.
- Qualifications: Experience in retail communication and strong relationship-building skills are essential.
- Other info: Be part of a collaborative team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 ÂŁ per year.
As our Retail Communications and Engagement Manager, you will lead the development and delivery of an engaging, clear and impactful retail communication strategy across multiple markets. Working as part of our Retail Operations team, you will ensure store teams receive the right information, at the right time, in the right way to drive awareness, engagement and strong in‑store execution. Operating across international markets, the role partners closely with Retail Leadership, Operations, Marketing and Support Centre teams to shape how we communicate with stores. You will champion best practice, explore new tools and approaches, and ensure retail communications support both day‑to‑day operations and future business opportunities.
Who you are
- A retail leader with experience delivering clear, engaging messages in a multi‑site or retail environment.
- Confident working across international markets, with the ability to adapt tone and approach for different cultures and audiences.
- A clear and credible communicator with excellent written and verbal skills and a strong eye for detail.
- Commercially aware and passionate about retail, with a strong understanding of the realities of store environments.
- An influential relationship‑builder, able to engage, challenge and align stakeholders at all levels.
- Organised and agile, comfortable managing multiple priorities and working at pace to tight deadlines.
- Insight‑led, able to assess effectiveness and use feedback and data to drive continuous improvement.
- A collaborative leader who enjoys developing teams, coaching others and sharing expertise.
- Proactive, solutions‑focused and open to innovation, with a strong interest in new technology and evolving ways of working.
What you’ll be doing
- Lead the development and execution of the retail communication and engagement strategy across all markets, ensuring messages are clear, engaging and delivered right first time.
- Provide leadership and support across Communication and Engagement, offering coaching and guidance to ensure consistent, high‑quality delivery.
- As part of Retail Operations, partner with Marketing and wider stakeholders to plan, prioritise and deliver store communications aligned to business and cultural needs.
- Own and continuously improve retail communication channels and platforms, ensuring the right mix of tools, formats and timing is used to maximise engagement and effectiveness.
- Establish strong two‑way communication between stores and support functions, actively gathering feedback to influence decisions, improve execution and shape future activity.
- Plan and manage communication critical paths, ensuring all activity is effectively scheduled, measurable and supported by clear SLAs, including translation where required.
- Measure and monitor the effectiveness of communications, channels and messages, using insight and data to inform ongoing improvements to the strategy.
- Act as a central point of contact for stores, field and support centre teams, supporting operational queries, communicating key programmes (including bonus and incentive schemes), and representing Retail Operations leadership when required.
What we’ll do for you
- Competitive salary and company bonus.
- Up to 65% employee discount.
- Access to exclusive sample sales.
- Aviva DigiCare+ wellbeing services.
- Medicash health support plan.
- Workplace pension contributions.
- Enhanced parental leave policies.
- Electric Vehicle scheme via Octopus Energy.
- Cycle to Work programme.
- Season ticket travel loan.
- Plus further workplace benefits.
If you want to start your story at Reiss as our Retail Communications and Engagement Manager, don’t miss out — apply now!
We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won’t apply for a role unless they feel they meet all of the requirements listed. We want you to know that finding people who will add to our inspirational culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
Retail Communications and Engagement Manager employer: Reiss Limited
Contact Detail:
Reiss Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Communications and Engagement Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and help you tailor your approach.
✨Tip Number 2
Prepare for the interview by researching the latest trends in retail communications. Show us that you're not just passionate about the role, but also knowledgeable about the industry!
✨Tip Number 3
Practice your communication skills! Since this role is all about clear messaging, make sure you can articulate your thoughts confidently and concisely during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Retail Communications and Engagement Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Communications and Engagement Manager role. Highlight your experience in delivering clear messages and engaging with diverse audiences, as this is key to what we’re looking for.
Showcase Your Communication Skills: Since this role is all about effective communication, don’t hold back on demonstrating your written skills. Use clear, concise language and make sure your application reflects your ability to engage and inform, just like you would in the role.
Highlight Your Leadership Experience: We want to see how you've led teams or projects in the past. Share examples of how you've coached others or driven engagement strategies, as this will show us you're the collaborative leader we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Reiss Limited
✨Know Your Audience
Before the interview, research the company’s culture and values. Understand how they communicate with their retail teams across different markets. This will help you tailor your responses and demonstrate that you can adapt your communication style to fit their needs.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully delivered clear and engaging messages in previous roles. Be ready to discuss specific strategies you've used to ensure effective communication in a multi-site environment, as this is crucial for the Retail Communications and Engagement Manager role.
✨Demonstrate Your Leadership Style
Think about how you can illustrate your collaborative leadership approach. Share experiences where you've coached or developed teams, and how you’ve built strong relationships with stakeholders. This will show that you’re not just a manager but a leader who inspires others.
✨Be Data-Driven
Prepare to discuss how you’ve used data and feedback to improve communication strategies in the past. Highlight any tools or methods you’ve implemented to measure effectiveness, as this aligns with the role's focus on continuous improvement and insight-led decision-making.
