At a Glance
- Tasks: Lead a dynamic retail team, delivering exceptional customer service and driving sales.
- Company: Join Reiss, a leading luxury brand known for sustainability and timeless elegance.
- Benefits: Enjoy up to 75% employee discount, structured training, and generous holiday allowance.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be a key player in a vibrant team, inspiring others while making a real impact.
- Qualifications: Experience in supervising teams and a strong background in customer service.
The predicted salary is between 25000 - 32000 £ per year.
Why choose Reiss? With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals.
What’s the role about? Join our dynamic Retail team as a Senior Sales Associate (Keyholder). In this pivotal new role, you’ll support the management team, ensuring team members are motivated to achieve targets and maintain a safe, efficient store environment.
Who you are:
- Previous experience of supervising a team
- Strong background in a customer facing role ideally within a premium or luxury environment
- Ability to guide and coach others
- Flexibility and ability to adapt to changing priorities
- Ability to work in a fast‑paced retail environment
- Excellent communication and interpersonal skills
- Excellent organisational and decision‑making skills
- Excels under pressure
What you’ll be doing:
- Delivering a premium, genuine and tailored customer service experience which exceeds our customers’ expectations
- Acting as a role model; inspiring and guiding your team with dedication, integrity and genuine warmth
- Driving sales by monitoring the team’s KPIs and leading by example with exceptional service
- Working with the store leadership team to ensure clarity of business plan is cascaded throughout the team
- Providing an in depth knowledge of our brand and our products to our customers and your team
- Actively engaging and undertaking duties that support the store operations
- Delivering team briefs and contributing to team meetings
- Supporting the store management in assisting with team development
What we’ll do for you:
- Business wear allowance
- Employee discount up to 75%
- Sales and service bonus scheme
- Refer a friend bonus scheme
- Long Service bonus scheme
- Contributory pension scheme
- Structured training and development programs
- Employee Assistance Programmes: Retail Trust and Life Works
- 25 days of holiday
- And many more
#WeAreReiss We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. It is our pledge that candidates will not be discriminated against on the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We know that some people won’t apply for a role unless they feel you don’t meet all of the requirements listed, so we want you to know that finding people who will add to our culture and have a learning mindset is incredibly important to us. Even if you feel you don’t tick all the boxes, we’d still like to hear from you.
Senior Sales (Keyholder) | Cheshire Oaks in Ellesmere Port employer: Reiss Limited
Reiss is an exceptional employer that prioritises employee growth and development within a vibrant retail environment at Cheshire Oaks. With a strong focus on sustainability and quality, we offer generous benefits including up to 75% employee discount, structured training programmes, and a supportive work culture that values diversity and teamwork. Join us to be part of a leading luxury brand where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales (Keyholder) | Cheshire Oaks in Ellesmere Port
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Reiss's values, products, and customer service approach. This will not only help you stand out in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think about how you've handled challenges in previous roles, especially in customer service or team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Reiss team and ready to contribute to our success.
We think you need these skills to ace Senior Sales (Keyholder) | Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Your Passion for Luxury:When writing your application, let your love for premium brands shine through. We want to see how you connect with our values and the luxury experience we offer. Share any relevant experiences that highlight your passion for delivering exceptional customer service.
Highlight Your Leadership Skills:As a Senior Sales Associate (Keyholder), you'll be guiding a team. Make sure to showcase your previous supervisory experience and how you've motivated others in a retail setting. We’re looking for examples of how you’ve inspired your team to achieve targets.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates take the time to align their background with what we’re looking for at Reiss.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Reiss Limited
✨Know the Brand Inside Out
Before your interview, dive deep into Reiss's history, values, and product range. Understanding their commitment to sustainability and luxury will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
As a Senior Sales Associate (Keyholder), you'll be guiding a team. Prepare examples of how you've motivated others in previous roles, especially in fast-paced environments. Highlight your ability to inspire and coach effectively.
✨Prepare for Customer Scenarios
Think about how you would handle various customer service situations. Be ready to discuss how you would deliver exceptional service and exceed customer expectations, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, store goals, or how success is measured. This shows your genuine interest in the role and the company.
