Overview
In this role, you lead the regional underwriting, claims and medical operations to create a scalable, risk-controlled service model across EMEA. You partner with regional leadership to deliver governance, quality assurance and data-driven performance insights that enable efficient operations. You’ll balance regional standards with local regulatory needs while driving continuous improvement and transformation. This is a mission-driven opportunity to shape regional operations for a global life and health reinsurance leader.
Responsibilities
- Develop and implement a regional operational strategy and governance framework for underwriting, claims and medical activities in EMEA
- Establish consistent controls, procedures, manuals and oversight aligned to market-specific and regulatory requirements
- Lead regional quality assurance and risk management, monitoring outcomes and coordinating remediation actions
- Ensure underwriting authorities are appropriate and regularly reviewed to meet business needs
- Create data-driven performance frameworks and dashboards to monitor productivity, quality, capacity, workload and client service
- Oversee regional resource planning and shared services to optimize underwriting, medical and claims resources across EMEA
- Collaborate with regional leadership to share best practices and deliver the EMEA strategy
- Support new systems, digital capabilities, and automation with effective controls, adoption plans and metrics
- Act as NEXUS Regional Business Owner for EMEA and drive a high-performing, governance-focused operations function
- Promote governance, quality, performance, capability development and continuous improvement across the region
Key requirements
- Relevant qualification in life/health insurance, reinsurance operations, risk management, underwriting, claims, operational management or related discipline
- Significant experience in life and health insurance or reinsurance operations
- Proven leadership in underwriting, claims, operational management or related functions
- Experience developing governance, quality assurance and performance management frameworks
- Experience leading operational improvement, transformation or change initiatives
- Strong use of management information and data analytics to drive decisions
- Experience across multiple markets, business units or jurisdictions
- Experience in a shared services or regional operations environment (preferred)
- Experience supporting digital transformation or automation programs (preferred)
- Ability to interpret and communicate complex operational data and MI
- Strong governance, risk management, QA and control mindset
- Ability to lead regional strategy across multiple markets
- Strong stakeholder management and influencing across functions and geographies
- Ability to balance regional consistency with local requirements
- Strong organisational, prioritisation and project management skills
- Ability to drive operational excellence and measurable outcomes
- Collaborative, matrix-working mindset
- Ability to support technology, automation and transformation initiatives (operational readiness) (preferred)
- stakeholder management
- collaboration
- influencing across senior leadership
- management information systems
- data analytics
- dashboard reporting
Head of Underwriting, Claims & Medical Operations ( Open to all RGA EMEA locations) in London employer: Reinsurance Group of America
Reinsurance Group of America is an exceptional employer, offering a collaborative and innovative work culture that empowers employees to tackle meaningful challenges in the life and health reinsurance sector. Located in London, our multinational team thrives in a respectful environment that values individuality and fosters professional growth, providing ample opportunities for career advancement and skill development. Join us to be part of a purpose-driven organization where your contributions can make a real impact on financial protection accessibility worldwide.
Contact Details:
Reinsurance Group of America Recruitment Team
