HR Shared Services Specialist (3 month fixed term contract. Immediate start) in London

RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration.

A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions.

Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

3 month fixed term contract. Immediate start.

As HR Shared Services Specialist EMEA, you will play an important role in the newly established HR Shared Services function, managing data transactions and processes, ensuring strong data integrity, and continuously reviewing and improving transactional HR processes using lean principles.

You will manage HR operational activities in the EMEA region with emphasis on efficiency, accuracy, quality, and compliance.

You will also participate in our continuous improvement strategy, deploying optimization and automation capabilities across the HR function.

In alignment with our vision, you will be part of our journey to deliver a remarkable employee experience, adapt to new ways of working, and partner seamlessly with our colleagues to enable RGA's success.

Duties & Responsibilities

• Transactional Processing
• Professional delivery and timely, flawless execution of HR transactions throughout the employment lifecycle and operational HR tasks within our centralized Shared Service Model.
• Manage a variety of HR processes in accordance with standard operating procedures, country policies and local regulations for UK & Ireland, as well as other locations in our EMEA region; enhance controls in processing and systems execution for any transaction task.
• Ensure the highest data quality and integrity for all transactions in Workday HRIS, conducting regular audits.
• Customer centricity
• Manage and coordinate employee inquiries within reasonable timeframes and/or agreed SLAs. Work with HRBPs and COEs to resolve complex queries and propose solutions.
• Guide employees and managers in using Workday and other HR systems facilitating technology adoption.

Update and enhance direct access resources for stakeholders (HR intranet pages).

• Continuous Improvement & Project Management
• Optimize and enhance standard operating processes, including Workday HRIS – blending project management skills, HR domain knowledge, and Workday expertise to support this responsibility.
• Coordinate successful completion of project deliverables, identify risks and problems, build mitigation plans and solutions, and support implementation of change initiatives impacting different functions and processes.

Requirements

Experience

• Bachelor’s degree in Human Resources, Business Administration, Management or a related field.
• 3+ years of experience in Human Resources, preferably delivering services in a shared service center environment to a UK and international client group.
• Experience with Workday HR information system.
• Good knowledge of UK employment law (additional countries is a strong bonus).
• Experience with HR processes throughout the employee life cycle and related SOPs (e. g., onboarding, job changes, leave of absences, offboarding).
• Experience leading or contributing to HR projects/programmes, with strong proficiency to support change management.
• Experience with continuous improvement, with demonstrated ability to identify needs, investigate options, seek solutions and partner to resolve issues.

Skillset

• Ability to work fast while maintaining excellent attention to detail.
• Ability to maintain highest level of confidentiality and discretion.
• Ability to work independently with minimal oversight.
• Strong technology skills (Workday HCM, Microsoft Outlook, Teams, Word, Excel, Power Point, Share Point, Docu Sign, etc).
• Committed to championing a remarkable employee experience; proactive in suggesting process and system improvements, and subsequently driving forward change.
• Proven analytical and problem‑solving skills.
• Strong organisational skills, able to manage multiple tasks simultaneously to successful completion in a fast‑paced environment.
• Excellent verbal and written communication skills in English (additional languages a plus).
• Strong interpersonal skills with ability to collaborate seamlessly with partners and stakeholders, in a remote and multi‑country setting.
• What you can expect from RGA
• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
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