At a Glance
- Tasks: Provide first and second-tier IT support for hardware, software, and peripherals.
- Company: Join a global team in a dynamic and supportive tech environment.
- Benefits: Gain valuable experience, enjoy a respectful workplace, and explore endless career potential.
- Other info: Opportunity to work with diverse colleagues and develop your skills globally.
- Why this job: Make a real impact by solving tech issues and helping colleagues thrive.
- Qualifications: 2+ years of tech support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The IT Support Analyst provides first and second-tier support for regional IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. The role is responsible for maintaining high customer satisfaction, coordinating support of office building related IT issues, and documenting and prioritising client requests into RGA ticket management software.
The IT Support Analyst will be responsible for first and second level support of IT systems in the region, including PCs, printers, servers, and related IT equipment. They will also be responsible for troubleshooting daily problems, providing onsite and remote support, installing software, desktop/laptop systems and peripherals, and updating documentation & providing training.
The ideal candidate will have:
- 2+ years of technology/desktop support experience
- Excellent communication skills
- Proficiency with Windows desktop environment (Win 11 & Microsoft Office Suite)
- Basic TCP/IP networking, VoIP Telephony, Windows Server environment administration (AD, Exchange)
- Mobile device support – iPhone
- Printer technologies
- Video conference & meeting room technology
- Dell workstation hardware
- Strong troubleshooting and problem-solving skills
- Ability to work well as part of a global team and build collaborative relationships
- Ability to work well independently and be proactive with task and time management
- Very strong telephone and customer service skills
- Very strong analytical and problem-solving skills
- Availability to work overtime, as required
- A+, Network & Microsoft Certified Desktop Support Technician (preferred)
- Working knowledge of ServiceNow (preferred)
- Ability to travel to other RGA locations as required
Benefits include gaining valuable knowledge and experience with diverse, caring colleagues around the world, enjoying a respectful, welcoming environment that fosters individuality and encourages pioneering thought, and experiencing vast, endless career potential.
Contact Details:
Reinsurance Group of America, Incorporated Recruitment Team
