Job Title
IT Sales: Enterprise Customer Success Manager - Construction SAAS Platform
Location
UK Wide
Salary
£70k-£80k BASIC, up to 20% BONUS + Excellent Benefits
Ref
1717043
Role
We are partnering with a leading construction software provider experiencing significant growth through both organic expansion and strategic acquisitions. They are now looking to hire an Enterprise Customer Success Manager to build and strengthen relationships with key customers including Tier 1 contractors and property/residential developers. This is not a typical customer success role dealing with churn/retention, implementation or onboarding. In this role you'll engage with senior stakeholders and executive leadership teams helping customers maximise value from their technology investment while supporting digital transformation and compliance initiatives. Ideally, candidates will have worked for a Tier 1 contractor, consultancy, developer or housing association in a digital construction/delivery or information management capacity with a strong understanding and experience of the Golden Thread and Building Safety Act. You must have the ability to act as a trusted advisor and drive strategic customer outcomes as opposed to have just dealt at a project or operational level. This is a great opportunity to join a market‑leading construction software vendor in high‑growth phase where you can work with some of the UK's most influential construction organisations. Excellent salary, bonus and career progression opportunities on offer.
Required
- Proven track record working on strategic projects/implementing new systems
- Digital construction and BIM experience
- Knowledge and understanding of The Golden Thread and Building Safety Act
- Ability to influence senior stakeholders at a strategic level
- Minimum of 7+ years construction industry experience
Beneficial
- Active member of associated networking groups
- Experience working for another software vendor
