Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key accounts and ensure customers get the most from our platform.
- Company: Fast-growing SaaS company in the construction sector with a supportive culture.
- Benefits: Autonomy in your role, career progression, and support from experienced leaders.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: 3-5 years in Customer Success within SaaS and strong relationship-building skills.
- Other info: Exciting opportunity for growth in a rapidly expanding company.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The role is a 100% post-sale position working with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You will act as the trusted advisor for Tier 1 and Tier 2 contractors, driving adoption and expanding relationships with key accounts to ensure maximum value from the platform at every stage of the customer journey. This is a pivotal, fast-growth opportunity within a company scaling rapidly for UK expansion, offering autonomy in portfolio management, support from a seasoned leadership team, and clear progression opportunities.
Responsibilities
- Own a portfolio of strategic accounts (main contractors, property developers, and quantity surveyors).
- Drive adoption, retention, and expansion through value-based relationship management.
- Collaborate with onboarding, product, and sales teams to resolve issues proactively and ensure a seamless customer experience.
- Identify upsell opportunities and support value realization across the customer lifecycle.
- Maintain a structured, consultative approach to customer engagement and governance of accounts.
Qualifications
- 3-5+ years of experience in Customer Success within a SaaS environment.
- Proven track record of managing key accounts and driving renewals.
- Strong communication and relationship-building skills.
- Experience onboarding and training customers.
- Beneficial Experience working in a scale-up business.
- A stable career record and documented success in Construction Technology.
Customer Success Manager in London employer: Reimin Reid Recruitment Ltd
Contact Detail:
Reimin Reid Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and SaaS sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, values, and recent news. We want you to show them you’re not just another candidate; you’re genuinely interested in being part of their journey.
✨Tip Number 3
Practice your pitch! You’ll want to articulate how your experience aligns with their needs, especially in managing key accounts and driving customer success. We suggest rehearsing with a friend or in front of a mirror until you feel confident.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Success Manager role!
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in SaaS and any relevant achievements in managing key accounts. We want to see how you’ve driven adoption and retention in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your skills align with our needs. Don’t forget to mention your experience in the construction sector if you have it!
Showcase Your Communication Skills: As a Customer Success Manager, strong communication is key. In your application, demonstrate your ability to build relationships and resolve issues. Use clear, concise language and maybe even share a brief example of a successful customer interaction.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Reimin Reid Recruitment Ltd
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of Customer Success, especially in a SaaS context. Understand how to drive adoption and retention, and be ready to discuss your previous experiences managing key accounts. This will show that you’re not just familiar with the role but also passionate about it.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your strong communication and relationship-building skills. Think of specific instances where you’ve successfully onboarded customers or resolved issues proactively. This will demonstrate your ability to act as a trusted advisor for clients.
✨Understand the Construction SaaS Landscape
Familiarise yourself with the construction industry and the specific challenges faced by contractors and property developers. Being able to speak knowledgeably about the sector will set you apart and show that you’re genuinely interested in helping customers succeed.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle various customer situations. Think through potential upsell opportunities or how you would manage a difficult client. Practising these scenarios can help you articulate your thought process clearly during the interview.
