At a Glance
- Tasks: Be the friendly face of Reigate College, handling calls and queries while supporting student services.
- Company: Join one of the UK's top sixth form colleges known for innovation and success in education.
- Benefits: Enjoy part-time hours with a competitive salary and the chance to work during term time only.
- Other info: Attend Open Evenings for extra pay and be part of a supportive team dedicated to student welfare.
- Why this job: Make a difference in students' lives while working in a vibrant educational environment.
- Qualifications: Excellent communication skills and a flexible approach are essential; previous experience is a plus.
The predicted salary is between 10099 - 10466 £ per year.
The College is seeking to appoint an enthusiastic and hardworking Receptionist to join the Student Services Department to provide Reception services and general administrative support for the Student Services, Admissions and other College Departments.
The successful applicant will be required to answer calls and take face‑to‑face queries from students, parents, and other external bodies. The post holder will also provide assistance in all areas relating to Student Services and Admissions and present a welcoming and professional presence and appearance for all staff, students, parents, governors and visitors. Other duties will include franking the post, issuing College IDs for students and staff, receiving deliveries, taking in lost property, assisting with student travel advice, taking in coursework, and liaising with staff concerning student absence. The post holder will also assist with examinations as required.
The post is available on a permanent, part‑time basis. The post holder will be required to work term‑time, plus a week in the College holidays (week prior to the start of term at the end of August). The hours of work are from 8.00am to 5.00pm, Tuesday to Friday (with 45 minutes’ unpaid lunch break) (79.57%).
The post holder will be the first point of contact for visitors and as such, must be excellent ambassadors for the College. The post requires a flexible approach to working and the ability to multi‑task effectively. An excellent telephone manner and effective people skills are essential for the role. The role includes a requirement to be a nominated College First Aider and to deal with incidents as required.
You will be required to attend our 3 Open Evenings in the autumn term for which additional payment will be given.
Department
Reception is located within the Student Services Department in the Langham Building. During the majority of the working day two Receptionists staff the area. However, additional staff from Student Services assist during peak times. The staff work closely in a flexible manner to ensure that this busy area is effectively operated.
The salary for this post is from £21,181.53 to £21,773.53 per annum (FTE £26,620 to £27,364 per annum, pay award pending).
Safeguarding
Reigate College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. These posts are exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including an Enhanced Disclosure via the Disclosure and Barring Service.
Please note that it is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. The college will carry out an online search as part of our due diligence on shortlisted candidates in accordance with the Keeping Children Safe in Education guidance.
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Receptionist in Reigate employer: Reigate College
Reigate College is an excellent employer, offering a vibrant work culture that fosters innovation and collaboration within its Management Information Systems team. Employees benefit from competitive salaries, opportunities for professional growth, and the chance to contribute to meaningful projects that enhance the educational experience. Located in a supportive community, the college prioritises employee well-being and development, making it an attractive place for those seeking a rewarding career in software development.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Reigate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Reigate College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Reigate College and let us see your personality shine through!
We think you need these skills to ace Receptionist in Reigate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Reigate College.
Get Familiar with Our Brand:Before applying, take some time to learn about Reigate College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Reigate College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Reigate College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Reigate College will surely appreciate.
