At a Glance
- Tasks: Be the friendly voice for residents, resolving enquiries across various channels.
- Company: Join a supportive and fun Customer Contact Team at the Town Hall.
- Benefits: Enjoy competitive pay, generous leave, and personal development support.
- Other info: Flexible hybrid working options available after arrangement.
- Why this job: Kickstart your career in customer service with full training and growth opportunities.
- Qualifications: Great communication skills and a passion for helping others are essential.
The predicted salary is between 27270 - 27270 € per year.
Location: Town Hall, Reigate (On Site with some Hybrid working by arrangement with the Contact Manager)
Salary: £27,270 per annum pro rata
Basis: Fixed Term Contract for 9 months – 14.5 hours per week (Monday & Tuesday 10am to 3pm, Wednesday 10am to 2.30pm)
About the Role
We have an exciting opportunity for a motivated Customer Contact Advisor to join our supportive, fun & friendly Customer Contact Team. Our key responsibility is to deliver a high-quality contact service to residents, other Council customers and internal clients across the range of channels available and to provide a source of quality information. With full training provided, this is an excellent opportunity for you to progress your career in Customer Service.
Responsibilities
- Act as the initial point of contact for enquiries covering a wide range of Council services, through all contact channels (telephone, face to face, email, social media and web).
- Resolve enquiries and provide guidance to customers across all contact channels.
- Deliver information in a succinct and confident manner.
- Understand the customers' needs, escalating where appropriate and undertake any follow-up administrative work or system input tasks.
- Confidently handle administrative tasks such as updating website content, answering email/social media enquiries.
Qualifications
- Proven experience in listening, extracting and assessing important information.
- Customer Service experience ideally in a call centre environment.
- Great verbal & written communication skills.
- Ability to answer a high volume of calls and process information.
- Ability to work well under pressure and multitask.
- A desire to improve your skills, knowledge and experience.
- Microsoft and Excel office skills.
Benefits
- Support in continuing your personal development.
- Competitive contributions of 22.10% towards the LGPS pension scheme.
- Access to a range of discounts including local and high street stores.
- Salary sacrifice schemes including a cycle lease scheme, and ‘Better’ leisure centre membership.
- A generous annual leave entitlement.
EEO Statement
We are proud to support the guaranteed interview schemes for those meeting the essential criteria for the role, under the Disability Confident employer scheme for disabled candidates, and the Veteran’s scheme for ex-armed forces candidates.
Customer Contact Advisor in Reigate employer: Reigate & Banstead Borough Council
Join our dynamic Customer Contact Team at the Town Hall in Reigate, where we prioritise a supportive and friendly work environment. As a Customer Contact Advisor, you'll benefit from comprehensive training, competitive pension contributions, and opportunities for personal development, all while enjoying a flexible hybrid working arrangement. With a focus on employee growth and a commitment to inclusivity, we offer a rewarding career path in customer service that truly makes a difference in the community.
Contact Detail:
Reigate & Banstead Borough Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor in Reigate
✨Tip Number 1
Get to know the company! Research the Council's services and values. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling enquiries across various channels, try role-playing with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Be ready to showcase your multitasking abilities! During the interview, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can handle the pressure of a busy customer contact environment.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your details are in the right hands and shows your enthusiasm for the role.
We think you need these skills to ace Customer Contact Advisor in Reigate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Contact Advisor role. We want to see how you can bring value to our team, so don’t be shy about showcasing your customer service experience!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your verbal and written communication skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your Problem-Solving Abilities:As a Customer Contact Advisor, you'll need to resolve enquiries efficiently. In your application, share specific instances where you've successfully tackled challenges or provided solutions for customers. We love seeing proactive problem solvers!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Reigate & Banstead Borough Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle different types of enquiries and think about examples from your past experience that showcase your ability to resolve issues effectively.
✨Practice Your Communication Skills
Since this role involves a lot of verbal and written communication, practice articulating your thoughts clearly. You might want to rehearse common interview questions with a friend or in front of a mirror to build your confidence.
✨Familiarise Yourself with the Council's Services
Take some time to research the services offered by the council. Being knowledgeable about what they provide will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Multitasking Scenarios
Given the fast-paced nature of the job, think of examples where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritise and stay organised under pressure, as this will be key in your role as a Customer Contact Advisor.
